Matches in SemOpenAlex for { <https://semopenalex.org/work/W3186723800> ?p ?o ?g. }
Showing items 1 to 85 of
85
with 100 items per page.
- W3186723800 abstract "The problems addressed in this study were the lack of valid, reliable measures of patient satisfaction for use in British general practice, the lack of information about the characteristics of practices, general practitioners and patients that influence patient satisfaction and the lack of a theory or model of patient satisfaction. Methods (i) Development of two questionnaires, the surgery satisfaction questionnaire (SSQ) and the consultation satisfaction questionnaire (CSQ) following the identification of appropriate questions and pilot tests to identify the components of satisfaction and assess internal consistency. A test-retest measure of reliability was undertaken. The criterion validity of SSQ was assessed and the construct validity of both CSQ and SSQ evaluated. (ii) Administration of SSQ to patients in 99 practices and CSQ to patients consulting 190 general practitioners, and the collection of information about the practices, general practitioners and patients. (iii) Development and assessment of a pragmatic model of patient satisfaction. Results (i) SSQ included 26 questions concerned with general satisfaction with the practice, accessibility, availability, continuity, medical care and premises. CSQ included 18 questions concerned with general satisfaction with the consultation, professional care, depth of relationship and perceived length of the consultation. Evidence was obtained to indicate that SSQ and CSQ were reliable and valid. (ii) 17,799 patients completed SSQ and 11,447 completed CSQ. Levels of satisfaction varied and were not uniformly high. Patients are more satisfied if they receive care from smaller practices that have personal list systems. (iii) The pragmatic model should be revised to take into account the importance to patients of a personal service. Conclusions Valid and reliable measures of satisfaction can be developed and in future the use of unevaluated measures should be avoided. General practitioners need to consider how they could organise their practices to provide a personal service to their patients." @default.
- W3186723800 created "2021-08-02" @default.
- W3186723800 creator A5086944353 @default.
- W3186723800 date "1996-01-01" @default.
- W3186723800 modified "2023-09-23" @default.
- W3186723800 title "The measurement of patient satisfaction in general practice" @default.
- W3186723800 hasPublicationYear "1996" @default.
- W3186723800 type Work @default.
- W3186723800 sameAs 3186723800 @default.
- W3186723800 citedByCount "0" @default.
- W3186723800 crossrefType "dissertation" @default.
- W3186723800 hasAuthorship W3186723800A5086944353 @default.
- W3186723800 hasConcept C116834253 @default.
- W3186723800 hasConcept C121332964 @default.
- W3186723800 hasConcept C151730666 @default.
- W3186723800 hasConcept C154945302 @default.
- W3186723800 hasConcept C15744967 @default.
- W3186723800 hasConcept C159110408 @default.
- W3186723800 hasConcept C163258240 @default.
- W3186723800 hasConcept C171606756 @default.
- W3186723800 hasConcept C2775944032 @default.
- W3186723800 hasConcept C2776436953 @default.
- W3186723800 hasConcept C2777267654 @default.
- W3186723800 hasConcept C2781318095 @default.
- W3186723800 hasConcept C41008148 @default.
- W3186723800 hasConcept C43214815 @default.
- W3186723800 hasConcept C49453240 @default.
- W3186723800 hasConcept C512399662 @default.
- W3186723800 hasConcept C59822182 @default.
- W3186723800 hasConcept C62520636 @default.
- W3186723800 hasConcept C70364389 @default.
- W3186723800 hasConcept C70410870 @default.
- W3186723800 hasConcept C71924100 @default.
- W3186723800 hasConcept C75630572 @default.
- W3186723800 hasConcept C86803240 @default.
- W3186723800 hasConceptScore W3186723800C116834253 @default.
- W3186723800 hasConceptScore W3186723800C121332964 @default.
- W3186723800 hasConceptScore W3186723800C151730666 @default.
- W3186723800 hasConceptScore W3186723800C154945302 @default.
- W3186723800 hasConceptScore W3186723800C15744967 @default.
- W3186723800 hasConceptScore W3186723800C159110408 @default.
- W3186723800 hasConceptScore W3186723800C163258240 @default.
- W3186723800 hasConceptScore W3186723800C171606756 @default.
- W3186723800 hasConceptScore W3186723800C2775944032 @default.
- W3186723800 hasConceptScore W3186723800C2776436953 @default.
- W3186723800 hasConceptScore W3186723800C2777267654 @default.
- W3186723800 hasConceptScore W3186723800C2781318095 @default.
- W3186723800 hasConceptScore W3186723800C41008148 @default.
- W3186723800 hasConceptScore W3186723800C43214815 @default.
- W3186723800 hasConceptScore W3186723800C49453240 @default.
- W3186723800 hasConceptScore W3186723800C512399662 @default.
- W3186723800 hasConceptScore W3186723800C59822182 @default.
- W3186723800 hasConceptScore W3186723800C62520636 @default.
- W3186723800 hasConceptScore W3186723800C70364389 @default.
- W3186723800 hasConceptScore W3186723800C70410870 @default.
- W3186723800 hasConceptScore W3186723800C71924100 @default.
- W3186723800 hasConceptScore W3186723800C75630572 @default.
- W3186723800 hasConceptScore W3186723800C86803240 @default.
- W3186723800 hasLocation W31867238001 @default.
- W3186723800 hasOpenAccess W3186723800 @default.
- W3186723800 hasPrimaryLocation W31867238001 @default.
- W3186723800 hasRelatedWork W1983382523 @default.
- W3186723800 hasRelatedWork W1988042859 @default.
- W3186723800 hasRelatedWork W1998648050 @default.
- W3186723800 hasRelatedWork W2037379937 @default.
- W3186723800 hasRelatedWork W2049601353 @default.
- W3186723800 hasRelatedWork W2061991520 @default.
- W3186723800 hasRelatedWork W2067811824 @default.
- W3186723800 hasRelatedWork W2073529594 @default.
- W3186723800 hasRelatedWork W2096260819 @default.
- W3186723800 hasRelatedWork W2106971324 @default.
- W3186723800 hasRelatedWork W2136320808 @default.
- W3186723800 hasRelatedWork W2137860876 @default.
- W3186723800 hasRelatedWork W2143877818 @default.
- W3186723800 hasRelatedWork W2164073488 @default.
- W3186723800 hasRelatedWork W2358868756 @default.
- W3186723800 hasRelatedWork W2406013738 @default.
- W3186723800 hasRelatedWork W2411587576 @default.
- W3186723800 hasRelatedWork W2773715179 @default.
- W3186723800 hasRelatedWork W3046443045 @default.
- W3186723800 hasRelatedWork W2043002837 @default.
- W3186723800 isParatext "false" @default.
- W3186723800 isRetracted "false" @default.
- W3186723800 magId "3186723800" @default.
- W3186723800 workType "dissertation" @default.