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- W3192878247 abstract "This paper examines the service quality, satisfaction and intention to use Union Digital Center (UDC) in Bangladesh: The moderating effect of citizen participation. The study intends to measure the quality of service on the basis of satisfaction by adopting citizen participation as a moderator. Theoretically, this study has used D&M IS success model. The existing studies of Bangladesh are mostly qualitative and the correlation between the quality of service, satisfaction, and desire for using UDC has not been verified. A structured questionnaire method was conducted and data collected from 499 respondents. Partial Least Square (PLS), a statistical method that emerged on the basis of Structure Equation Modeling (SEM), the technique has been used while analyzing the data. The result of this study has been shown the quality (p<0.05) of information, system, and service of UDC affects citizen satisfaction effectively where the moderator of citizen participation is also significant." @default.
- W3192878247 created "2021-08-16" @default.
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- W3192878247 date "2020-06-21" @default.
- W3192878247 modified "2023-09-26" @default.
- W3192878247 title "Service Quality, Satisfaction and Intention to Use Union Digital Center in Bangladesh: The Moderating Effect of Citizen Participation" @default.
- W3192878247 hasPublicationYear "2020" @default.
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