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- W3194494872 abstract "Nowadays, so called hospitable exchanges have increased worldwide due largely to two global phenomena: migration and tourism. In the study of these behaviors we can recognize the philosophical and the commercial as explanatory approaches; the latter considers the theoretical approaches that serve as a base for the hospitality considered as the provision of tourism services. In order to perform an analysis of these approaches and go in depth in the explanation of the host-guest interaction in tourism hospitality, in this article the results of an extensive review of scientific articles in the International Journal of Hospitality Management are presented, conducted through a content analysis. The analysis allowed the characterization of two axes of theoretical explanation: the micro-relations studies, whose main topics deal with employee performance and employee-customer-service; and meso-relational studies whose topics deal with the management of human resources and organizational culture. Moreover, the research reveals that the commercial nature of this relationship has changed the human sense of hospitality." @default.
- W3194494872 created "2021-08-30" @default.
- W3194494872 creator A5060770152 @default.
- W3194494872 creator A5003881444 @default.
- W3194494872 date "2016-12-30" @default.
- W3194494872 modified "2023-09-23" @default.
- W3194494872 title "La hospitalidad en la prestación del servicio turístico.Una revisión sobre sus planteamientos teóricos en la revista International Journal of Hospitality Management, 2004-2013: Hospitality in the provision of tourist service. A review of their theoretical approaches in the International Journal of Hospitality Management, 2004-2013" @default.
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