FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W3201439514> ?p ?o ?g. }

• W3201439514 abstract "Background: Patient satisfaction is an important indicator of health care success. Patients assess the quality of service received based on their satisfaction with the services provided. The purpose of this study was to describe the quality management of health services at dr. Siswanto Air Force Hospital (RSAU) Colomadu, Karanganyar. Subject and Method: This study is a qualita­tive study with a descriptive approach. The study was conducted from March to May 2021. The data for this study were taken from two sources, namely internal hospitals as health service providers and the community as users of health services. Informants in this study were the director of the dr. Siswanto Air Force Hospital, staff of dr. Siswanto Air Force Hos­pital, and 7 patients who used health services at dr. Siswanto Air Force Hospital. Data was collected by means of in-depth inter­views, observations, documents and focused group discussions. The data analysis techniques carried out were data reduction, data display and conclusion and also verification. Results: The quality of health services from the side of health service users (patients) showed that dr. Siswanto Air Force Hospital has good quality health services based on the following aspects: (1) reliability: patient regis­tration services, admi­nistrative management, provision of treatment rooms that are fast and easily accessible to patients, (2) assurance: health personnel have a polite, friendly, and res­pectful attitude towards patients, (3) tangible: the hospital room is comfortable, the staff is neat and clean, and medical equipment is complete, clean, and ready to use, (4) empathy: the officer gives special attention to patients and patient complaints, and there is no diffe­rence in atti­tude and treatment in general patient care and insurance, and (5) responsi­veness: there is good communication from hospital staff to patients and quick action if the patient needs immediate help. Conclusion: The quality of health service management at dr. Siswanto air force hospital fulfills the criteriaof reliability, assurance, tangible, empathy and responsiveness. Keywords: Management of health services, quality of health services Correspondence:  Dwi Marwanto. Masters Program in Public Health, Universitas Sebelas Maret. Jl. Ir. Sutami 36A, Surakarta 57126, Central Java. Email: dwiantox74@gmail.com. Mobile: 082138064130. Journal of Health Policy and Management (2021), 06(03): 182-189 https://doi.org/10.26911/thejhpm.2021.06.03.03" @default.
• W3201439514 created "2021-09-27" @default.
• W3201439514 creator A5007390887 @default.
• W3201439514 creator A5057468740 @default.
• W3201439514 creator A5063912972 @default.
• W3201439514 date "2021-01-01" @default.
• W3201439514 modified "2023-09-24" @default.
• W3201439514 title "Health Service Quality Management at dr. Siswanto Air Force Hospital, Colomadu, Karanganyar, Central Java" @default.
• W3201439514 doi "https://doi.org/10.26911/thejhpm.2021.06.03.03" @default.
• W3201439514 hasPublicationYear "2021" @default.
• W3201439514 type Work @default.
• W3201439514 sameAs 3201439514 @default.
• W3201439514 citedByCount "0" @default.
• W3201439514 crossrefType "journal-article" @default.
• W3201439514 hasAuthorship W3201439514A5007390887 @default.
• W3201439514 hasAuthorship W3201439514A5057468740 @default.
• W3201439514 hasAuthorship W3201439514A5063912972 @default.
• W3201439514 hasBestOaLocation W32014395141 @default.
• W3201439514 hasConcept C111472728 @default.
• W3201439514 hasConcept C138885662 @default.
• W3201439514 hasConcept C140781008 @default.
• W3201439514 hasConcept C144133560 @default.
• W3201439514 hasConcept C159110408 @default.
• W3201439514 hasConcept C160735492 @default.
• W3201439514 hasConcept C162324750 @default.
• W3201439514 hasConcept C162853370 @default.
• W3201439514 hasConcept C2779530757 @default.
• W3201439514 hasConcept C2780378061 @default.
• W3201439514 hasConcept C50522688 @default.
• W3201439514 hasConcept C545542383 @default.
• W3201439514 hasConcept C71924100 @default.
• W3201439514 hasConceptScore W3201439514C111472728 @default.
• W3201439514 hasConceptScore W3201439514C138885662 @default.
• W3201439514 hasConceptScore W3201439514C140781008 @default.
• W3201439514 hasConceptScore W3201439514C144133560 @default.
• W3201439514 hasConceptScore W3201439514C159110408 @default.
• W3201439514 hasConceptScore W3201439514C160735492 @default.
• W3201439514 hasConceptScore W3201439514C162324750 @default.
• W3201439514 hasConceptScore W3201439514C162853370 @default.
• W3201439514 hasConceptScore W3201439514C2779530757 @default.
• W3201439514 hasConceptScore W3201439514C2780378061 @default.
• W3201439514 hasConceptScore W3201439514C50522688 @default.
• W3201439514 hasConceptScore W3201439514C545542383 @default.
• W3201439514 hasConceptScore W3201439514C71924100 @default.
• W3201439514 hasLocation W32014395141 @default.
• W3201439514 hasOpenAccess W3201439514 @default.
• W3201439514 hasPrimaryLocation W32014395141 @default.
• W3201439514 hasRelatedWork W14960292 @default.
• W3201439514 hasRelatedWork W16513304 @default.
• W3201439514 hasRelatedWork W3962139 @default.
• W3201439514 hasRelatedWork W4361774 @default.
• W3201439514 hasRelatedWork W5990354 @default.
• W3201439514 hasRelatedWork W6240470 @default.
• W3201439514 hasRelatedWork W7864202 @default.
• W3201439514 hasRelatedWork W1052946 @default.
• W3201439514 hasRelatedWork W16749967 @default.
• W3201439514 hasRelatedWork W3834885 @default.
• W3201439514 isParatext "false" @default.
• W3201439514 isRetracted "false" @default.
• W3201439514 magId "3201439514" @default.
• W3201439514 workType "article" @default.