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- W3204136394 abstract "Abstract This study aims to contribute to the growing literature on peer‐to‐peer services by investigating the relationships among three relevant aspects of such services, namely customers' identification with service providers, customers' feelings of psychological ownership toward the service setting (i.e., the providers' resources), and customers' interaction with service providers. Two empirical studies that investigate real peer‐to‐peer hospitality service experiences demonstrate that identification with service providers engenders a sense of psychological ownership of the service setting, which, in turn, enhances customers' attitudinal and behavioral loyalty. Notably, this effect occurs only when customers engage in cooperative interactions with their service providers." @default.
- W3204136394 created "2021-10-11" @default.
- W3204136394 creator A5037265274 @default.
- W3204136394 creator A5043471498 @default.
- W3204136394 creator A5072312097 @default.
- W3204136394 date "2021-10-02" @default.
- W3204136394 modified "2023-10-10" @default.
- W3204136394 title "“My place is your place” ‐ Understanding how psychological ownership influences peer‐to‐peer service experiences" @default.
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- W3204136394 doi "https://doi.org/10.1002/mar.21603" @default.
- W3204136394 hasPublicationYear "2021" @default.
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