Matches in SemOpenAlex for { <https://semopenalex.org/work/W3204164075> ?p ?o ?g. }
Showing items 1 to 74 of
74
with 100 items per page.
- W3204164075 abstract "This study seeks to reveal the effect of service quality on customer loyalty mediated by corporate image and customer satisfaction at restaurant X in Surabaya. Data were collected using a questionnaire for each variable, on 150 subjects with the characteristics of a minimum age of 19 years, and a minimum education of senior high school. Data were collected and analyzed using the SEM method with the help of SPSS AMOS 21 software. The results showed that service quality has an influence on customer satisfaction, through corporate image, which in turn affect customer loyalty. Corporate image mediator is fully functional because there is no direct relationship between service quality and customer satisfaction. This shows that consumers feel satisfied not directly caused by service quality, but good service quality form a positive corporate image which then make consumers feel satisfied, ultimately affecting loyalty." @default.
- W3204164075 created "2021-10-11" @default.
- W3204164075 creator A5037013068 @default.
- W3204164075 creator A5054057695 @default.
- W3204164075 date "2021-09-01" @default.
- W3204164075 modified "2023-10-16" @default.
- W3204164075 title "THE SIGNIFICANCE OF SERVICE QUALITY ON CUSTOMER LOYALTY WITH CORPORATE IMAGE AND CUSTOMER SATISFACTION AS MEDIATORS" @default.
- W3204164075 cites W1459658734 @default.
- W3204164075 cites W1689771227 @default.
- W3204164075 cites W2005162462 @default.
- W3204164075 cites W2025926893 @default.
- W3204164075 cites W2051097030 @default.
- W3204164075 cites W2063821546 @default.
- W3204164075 cites W2073626716 @default.
- W3204164075 cites W2134600029 @default.
- W3204164075 cites W2173711511 @default.
- W3204164075 cites W2183447023 @default.
- W3204164075 cites W2476753218 @default.
- W3204164075 cites W2565925261 @default.
- W3204164075 cites W2800952108 @default.
- W3204164075 cites W2921856965 @default.
- W3204164075 cites W3154711255 @default.
- W3204164075 doi "https://doi.org/10.24123/jmb.v20i2.541" @default.
- W3204164075 hasPublicationYear "2021" @default.
- W3204164075 type Work @default.
- W3204164075 sameAs 3204164075 @default.
- W3204164075 citedByCount "0" @default.
- W3204164075 crossrefType "journal-article" @default.
- W3204164075 hasAuthorship W3204164075A5037013068 @default.
- W3204164075 hasAuthorship W3204164075A5054057695 @default.
- W3204164075 hasBestOaLocation W32041640751 @default.
- W3204164075 hasConcept C101276457 @default.
- W3204164075 hasConcept C112698675 @default.
- W3204164075 hasConcept C140781008 @default.
- W3204164075 hasConcept C144133560 @default.
- W3204164075 hasConcept C146897074 @default.
- W3204164075 hasConcept C162853370 @default.
- W3204164075 hasConcept C191511416 @default.
- W3204164075 hasConcept C2776967331 @default.
- W3204164075 hasConcept C2780378061 @default.
- W3204164075 hasConcept C31367271 @default.
- W3204164075 hasConcept C77197577 @default.
- W3204164075 hasConceptScore W3204164075C101276457 @default.
- W3204164075 hasConceptScore W3204164075C112698675 @default.
- W3204164075 hasConceptScore W3204164075C140781008 @default.
- W3204164075 hasConceptScore W3204164075C144133560 @default.
- W3204164075 hasConceptScore W3204164075C146897074 @default.
- W3204164075 hasConceptScore W3204164075C162853370 @default.
- W3204164075 hasConceptScore W3204164075C191511416 @default.
- W3204164075 hasConceptScore W3204164075C2776967331 @default.
- W3204164075 hasConceptScore W3204164075C2780378061 @default.
- W3204164075 hasConceptScore W3204164075C31367271 @default.
- W3204164075 hasConceptScore W3204164075C77197577 @default.
- W3204164075 hasIssue "2" @default.
- W3204164075 hasLocation W32041640751 @default.
- W3204164075 hasLocation W32041640752 @default.
- W3204164075 hasLocation W32041640753 @default.
- W3204164075 hasOpenAccess W3204164075 @default.
- W3204164075 hasPrimaryLocation W32041640751 @default.
- W3204164075 hasRelatedWork W26614879 @default.
- W3204164075 hasRelatedWork W36065698 @default.
- W3204164075 hasRelatedWork W38266492 @default.
- W3204164075 hasRelatedWork W3918682 @default.
- W3204164075 hasRelatedWork W40279831 @default.
- W3204164075 hasRelatedWork W41326688 @default.
- W3204164075 hasRelatedWork W5379187 @default.
- W3204164075 hasRelatedWork W6593734 @default.
- W3204164075 hasRelatedWork W8885456 @default.
- W3204164075 hasRelatedWork W19236288 @default.
- W3204164075 hasVolume "20" @default.
- W3204164075 isParatext "false" @default.
- W3204164075 isRetracted "false" @default.
- W3204164075 magId "3204164075" @default.
- W3204164075 workType "article" @default.