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- W3204663360 abstract "This study aimed to determine the effect of reliability, assurance, responsiveness, empathy, evidence f Isik and thedependent variable is customer satisfaction . This study used 130 respondents who were selected by covienancesampling technique, and used multiple linear regression data analysis techniques. Reliability has an influence oncustomer satisfaction workshop . Assurance has an influence on customer satisfaction at the workshop.Responsiveness has an influence on customer satisfaction workshop . Empthy has an influence on customersatisfaction workshop . Tangible have an influence on customer satisfaction workshop . Reliability, Assurance,Responsiveness, Empathy, Physical Evidence have a joint effect on customer satisfaction by 71%. It isrecommended that the workshop improve the quality of service and also maintain good relations with customers sothat customers are satisfied with the service of the workshop to create customer loyalty." @default.
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- W3204663360 date "2021-10-01" @default.
- W3204663360 modified "2023-09-23" @default.
- W3204663360 title "THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION WORKSHOPS" @default.
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