Matches in SemOpenAlex for { <https://semopenalex.org/work/W3204673339> ?p ?o ?g. }
- W3204673339 abstract "In the realm of smart services, smart personal assistants (SPAs) have become a popular medium for value co-creation between service providers and users. The market success of SPAs is largely based on their innovative material properties, such as natural language user interfaces, machine-learning-powered request handling and service provision, and anthropomorphism. In different combinations, these properties offer users entirely new ways to intuitively and interactively achieve their goals and, thus, co-create value with service providers. But how does the nature of the SPA shape value co-creation processes? In this paper, we look through a functional affordances lens to theorize about the effects of different types of SPAs (i.e., with different combinations of material properties) on users' value co-creation processes. Specifically, we collected SPAs from research and practice by reviewing scientific literature and web resources, developed a taxonomy of SPAs' material properties, and performed a cluster analysis to group SPAs of a similar nature. We then derived 2 general and 11 cluster-specific propositions on how different material properties of SPAs can yield different affordances for value co-creation. With our work, we point out that smart services require researchers and practitioners to fundamentally rethink value co-creation as well as revise affordances theory to address the dynamic nature of smart technology as a service counterpart." @default.
- W3204673339 created "2021-10-11" @default.
- W3204673339 creator A5031171331 @default.
- W3204673339 creator A5034266865 @default.
- W3204673339 creator A5045212721 @default.
- W3204673339 creator A5083020821 @default.
- W3204673339 date "2020-01-01" @default.
- W3204673339 modified "2023-09-24" @default.
- W3204673339 title "Value Co-Creation in Smart Services: A Functional Affordances Perspective on Smart Personal Assistants" @default.
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