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- W3204850022 abstract "Smart Personal Assistants (SPA) fundamentally influence the way individuals perform tasks, use services and interact with organizations. They thus bear an immense economic and societal potential. However, a lack of trust - rooted in perceptions of uncertainty and risk - when interacting with intelligent computer agents can inhibit their adoption. In this paper, we conduct a systematic literature review to investigate the state of knowledge on trust in SPAs. Based on a concept-centric analysis of 50 papers, we derive three distinct research perspectives that constitute this nascent field: user interface-driven, interaction-driven, and explanation-driven trust in SPAs. Building on the results of our analysis, we develop a research agenda to spark and guide future research surrounding trust in SPAs. Ultimately, this paper intends to contribute to the body of knowledge of trust in artificial intelligence-based systems, specifically SPAs. It does so by proposing a novel framework mapping out their relationship." @default.
- W3204850022 created "2021-10-11" @default.
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- W3204850022 date "2021-01-01" @default.
- W3204850022 modified "2023-09-27" @default.
- W3204850022 title "Trust in Smart Personal Assistants: A Systematic Literature Review and Development of a Research Agenda" @default.
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- W3204850022 doi "https://doi.org/10.2139/ssrn.3920577" @default.
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