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- W3207307142 abstract "The state continues to be a legitimate and, often, the only public institution of significance in the lives of many of our fellow citizens. As it increasingly gravitates towards a data-driven digital avatar, it is important to understand what this means for those groups of citizens who may need the state more than others to effect changes in their lives, and their social existence, that continue to be of value to them. This chapter engages with aspects of everyday state–citizen interactions and the principles embedded in technology designs that one needs to be aware of to make the digital an inclusive governance space. A large body of work in the area of ICTD (Information and Communication Technologies and Development) and e-governance has emerged in recent years that seeks to highlight the vulnerability of technology designs to centralizing tendencies through seemingly apolitical narratives of change and transformation in governance processes. Under the justification of efficiency improvements, often understood through aggregate indicators of budget outlays and expenditure, these processes are being rationalized and simplified to make them more visible to a central state, at the cost of local level state and non-state institutions. In this chapter, after a brief review of the aforesaid literature, we include a detailed study of an ICTD project in the Indian province of Karnataka, the Aadhaar-enabled Targeted Public Distribution System, which seeks to use a centralized digital identity platform to improve efficiency in food security governance. Through in-depth interviews of the participating citizens and service providers as well as observations of technology use carried out at public service delivery outlets, the fair price shops, in the Bangalore Urban district, we emphasize the need to incorporate local voices in digital governance projects to ensure public value does not erode, particularly for marginal social groups. 1" @default.
- W3207307142 created "2021-10-25" @default.
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- W3207307142 date "2021-10-08" @default.
- W3207307142 modified "2023-09-26" @default.
- W3207307142 title "Inclusive digital governance" @default.
- W3207307142 doi "https://doi.org/10.4324/9781003093442-6" @default.
- W3207307142 hasPublicationYear "2021" @default.
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