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- W3208063313 abstract "Purpose Drawing on the perspectives of emotional labor, self-concept and impression management, this study presents two major findings: (1) employees' excessive reliance on impression management can bother supervisors, and (2) the effectiveness of impression management depends on how the management affects targets' attribution of characteristics to actors. Design/methodology/approach The study uses a cross-sectional design and a sample of 259 employees to investigate the antecedents of abusive supervision and, in this regard, the potential mediating effects of impression management. Through Mplus analysis, the authors specifically show that deep acting and surface acting affect impression management and that impression management activates abusive supervision. Findings Emotional labor is critical in triggering abusive supervision through impression management. The study specifically shows that impression management mediates two types of relationships: (1) the relationship between deep acting and abusive supervision, and (2) the relationship between surface acting and abusive supervision. The findings contribute to the abusive supervision literature by clarifying how impression management functions. Originality/value This study, by addressing how emotional labor is a potential antecedent of abusive supervision, reveals that impression management can be a mixed blessing, insofar as emotional labor can contribute to abusive supervision." @default.
- W3208063313 created "2021-11-08" @default.
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- W3208063313 date "2021-11-02" @default.
- W3208063313 modified "2023-09-23" @default.
- W3208063313 title "The way you make me abuse: impression management matters" @default.
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- W3208063313 doi "https://doi.org/10.1108/ebhrm-04-2021-0059" @default.
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