Matches in SemOpenAlex for { <https://semopenalex.org/work/W3210142675> ?p ?o ?g. }
- W3210142675 endingPage "418" @default.
- W3210142675 startingPage "384" @default.
- W3210142675 abstract "University library administrators in Sri Lanka, realising the necessity of complying with customer perception of high-quality service, have begun to search for alternative ways to satisfy their clientele on the basis of service quality. This study therefore aims to meet this need by developing a model to assess the extent to which service quality indicators may be used to predict customer satisfaction, from a service quality perspective. The research methods were “mixed methods of research,” which involved a combination of positivist and phenomenological inquiries that led to the use of qualitative and quantitative approaches in line with the purpose of the study, which was exploratory in nature and searched for causality. The model based on the performance-only paradigm and the linearity assumption between the constructs was found to be the best parsimony model that provided for enhanced predictive performance, calibration, and potential insight into attributes and domain relevance." @default.
- W3210142675 created "2021-11-08" @default.
- W3210142675 creator A5009607199 @default.
- W3210142675 date "2022-01-01" @default.
- W3210142675 modified "2023-09-25" @default.
- W3210142675 title "A Mixed Methods Research Study Exploring Customer Satisfaction With the Quality of Service in University Libraries in Sri Lanka" @default.
- W3210142675 cites W1549008764 @default.
- W3210142675 cites W1968136773 @default.
- W3210142675 cites W1983184257 @default.
- W3210142675 cites W1987712305 @default.
- W3210142675 cites W1991424668 @default.
- W3210142675 cites W1994324487 @default.
- W3210142675 cites W2005738369 @default.
- W3210142675 cites W2009499770 @default.
- W3210142675 cites W2009754299 @default.
- W3210142675 cites W2010139426 @default.
- W3210142675 cites W2014672052 @default.
- W3210142675 cites W2015864396 @default.
- W3210142675 cites W2029667125 @default.
- W3210142675 cites W2038240129 @default.
- W3210142675 cites W2047238469 @default.
- W3210142675 cites W2053235813 @default.
- W3210142675 cites W2054082689 @default.
- W3210142675 cites W2072642385 @default.
- W3210142675 cites W2077204439 @default.
- W3210142675 cites W2088812272 @default.
- W3210142675 cites W2120523603 @default.
- W3210142675 cites W2122838852 @default.
- W3210142675 cites W2140877597 @default.
- W3210142675 cites W2166886466 @default.
- W3210142675 cites W2321443231 @default.
- W3210142675 cites W2324153974 @default.
- W3210142675 cites W2330479269 @default.
- W3210142675 cites W2498918559 @default.
- W3210142675 cites W2519107635 @default.
- W3210142675 cites W2593928867 @default.
- W3210142675 cites W2604422898 @default.
- W3210142675 cites W2614162631 @default.
- W3210142675 cites W2751074744 @default.
- W3210142675 cites W2768433298 @default.
- W3210142675 cites W2773813491 @default.
- W3210142675 cites W2782760805 @default.
- W3210142675 cites W2783036075 @default.
- W3210142675 cites W2783538609 @default.
- W3210142675 cites W2789303199 @default.
- W3210142675 cites W2793499714 @default.
- W3210142675 cites W2808202024 @default.
- W3210142675 cites W2886699977 @default.
- W3210142675 cites W2888081983 @default.
- W3210142675 cites W2889140507 @default.
- W3210142675 cites W2900464145 @default.
- W3210142675 cites W2901908767 @default.
- W3210142675 cites W2913987815 @default.
- W3210142675 cites W2945696453 @default.
- W3210142675 cites W2971544910 @default.
- W3210142675 cites W2980401585 @default.
- W3210142675 cites W2980721102 @default.
- W3210142675 cites W2980821520 @default.
- W3210142675 cites W2987859628 @default.
- W3210142675 cites W3000748024 @default.
- W3210142675 cites W3095412544 @default.
- W3210142675 cites W3096840205 @default.
- W3210142675 cites W3124231823 @default.
- W3210142675 cites W3153742644 @default.
- W3210142675 cites W3177373833 @default.
- W3210142675 cites W4239211484 @default.
- W3210142675 cites W4240969601 @default.
- W3210142675 cites W4243384190 @default.
- W3210142675 doi "https://doi.org/10.4018/978-1-7998-8844-4.ch019" @default.
- W3210142675 hasPublicationYear "2022" @default.
- W3210142675 type Work @default.
- W3210142675 sameAs 3210142675 @default.
- W3210142675 citedByCount "0" @default.
- W3210142675 crossrefType "book-chapter" @default.
- W3210142675 hasAuthorship W3210142675A5009607199 @default.
- W3210142675 hasConcept C111472728 @default.
- W3210142675 hasConcept C12713177 @default.
- W3210142675 hasConcept C127413603 @default.
- W3210142675 hasConcept C138885662 @default.
- W3210142675 hasConcept C140781008 @default.
- W3210142675 hasConcept C144133560 @default.
- W3210142675 hasConcept C154945302 @default.
- W3210142675 hasConcept C158154518 @default.
- W3210142675 hasConcept C162853370 @default.
- W3210142675 hasConcept C17744445 @default.
- W3210142675 hasConcept C191511416 @default.
- W3210142675 hasConcept C195094911 @default.
- W3210142675 hasConcept C199539241 @default.
- W3210142675 hasConcept C2779530757 @default.
- W3210142675 hasConcept C2780378061 @default.
- W3210142675 hasConcept C41008148 @default.
- W3210142675 hasConcept C539667460 @default.
- W3210142675 hasConcept C56739046 @default.
- W3210142675 hasConceptScore W3210142675C111472728 @default.
- W3210142675 hasConceptScore W3210142675C12713177 @default.
- W3210142675 hasConceptScore W3210142675C127413603 @default.
- W3210142675 hasConceptScore W3210142675C138885662 @default.
- W3210142675 hasConceptScore W3210142675C140781008 @default.