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- W3210232734 abstract "Innovation is seen as a way for the public sector to improve performance and reduce costs. This is particularly attractive for developing countries in which large parts of the population do not have access to quality basic services. Public sector managers looking to adopt innovation practices have established enabling structures and processes for their municipality or department, and have sought to empower civil servants with an innovation ‘culture’ or ‘mindset’. However, the growing pressure for public officials to adopt innovation thinking and engage with external innovators can create tensions with existing processes and ‘bureaucratic’ practices. Through a case study of South Africa’s state-owned enterprises, municipalities, sector departments and public innovation intermediaries, this chapter argues that a more nuanced view is needed of the diverse actors, roles and activities that do (and could) support public sector innovation. Each of these entities contributes specific legitimacies and capacities to innovation processes, based on underlying values, which can be better recognised and supported to achieve positive innovation outcomes and more inclusive service delivery." @default.
- W3210232734 created "2021-11-08" @default.
- W3210232734 creator A5047615792 @default.
- W3210232734 date "2021-03-18" @default.
- W3210232734 modified "2023-10-18" @default.
- W3210232734 title "Innovation and the Public Service: Achieving Inclusive Service Delivery" @default.
- W3210232734 doi "https://doi.org/10.31235/osf.io/e2xaz" @default.
- W3210232734 hasPublicationYear "2021" @default.
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