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- W3210366286 abstract "In dentistry, patients always look for the best care option that matches their needs.Several factors are identified can influence the patients’ choice of dental care.Hence, this study aims to examine the factors influencing the patient’s decisionmaking towards dental care in Malaysia. A quantitative approach was selectedto determine five concerning factors, namely trust, price, service quality, physicalenvironment and perceived value that may influence the patients' decisionstowards dental care. The purposive sampling technique was used to obtain 191patients who visited the dental care provider. The data were then analysed usingSPSS and Smart-Partial Least Squared (Smart-PLS) statistics packages. Theresults showed that only price, physical environment and perceived value have asignificant influence on the patients’ decisions towards dental care (p < 0.05).The Importance-Performance Matrix Analysis (IPMA) results revealed that trusthas performance but it is not important variable in the prediction of revisitintention. This paper attracts the attention to a patient-centric perspective ofdental care, and stimulates the performance of dental care in Malaysia. Thisstudy is crucial while the patients would better comprehend the factors thatinfluence their decisions towards dental care and intensify the awareness andattention towards these factors. This study is a cross-sectional study whichconvenient and quick in collecting the data but has its downside; as it measuresdifferent variables in the population of interest at a single point in time. The indepth study can be carried out to examine further how the variables affect thepatients’ decision. Besides, due to confidentiality, most of the private dental careproviders were unwilling to participate in this study" @default.
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- W3210366286 date "2019-01-01" @default.
- W3210366286 modified "2023-09-23" @default.
- W3210366286 title "Factors Influencing Patient’s Decision Making towards Dental Care" @default.
- W3210366286 hasPublicationYear "2019" @default.
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