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- W3212194129 abstract "The purpose of proceeding this project; Log System for IT Support, is to act as anonline system that can be accessed by any IT client. This system provides remotesupport services, online reporting and manages users' complaint systematically. It wasclearly noted that 'IT support field' should be seriously in concern, since it is thecompliment element toward the growth of IT. Without the existing of variety supportsystem in place, the process of IT support operation will not be balanced to support theIT growth demand. From this project, it will proceed with the idea of developing LogSystem for IT Support, with an extra enhancement from the existing system in marketcurrently. This enhancement will concern on the solution of how it can help themanagement side of IT provider (that offers this support services) in managing the dailysupport. The end product is able to assign IT personnel automatically from the reportreceived, act and respond promptly to every type of user's request, view managementreport and manage the daily support operation systematically in one central system. Themethodology that was designed to fit this 14 weeks duration was Planning (cover allthe preliminary phases), Analysis (detailed out the groundwork findings), Design(interface, system and data design), Prototyping & Testing (prototyping developmentand testing) and lastly end up with FYP Presentation. All in all, the systemsgroundwork was started with research, questionnaire and study the existing system, thatreally support into the idea of this enhancement. It is hoped that, the system producedwill act as a system that benefit both users and support provider, in order to have thebest IT support services with not onlyjust a pure online-reporting system." @default.
- W3212194129 created "2021-11-22" @default.
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- W3212194129 date "2004-06-01" @default.
- W3212194129 modified "2023-09-22" @default.
- W3212194129 title "Log System for IT Support" @default.
- W3212194129 hasPublicationYear "2004" @default.
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