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- W3214334333 abstract "Indicators of student satisfaction has evolved from enriched learning and employability to a greater number of primary, secondary and tertiary factors both in the internal and external environments of the academia. Theprocesses within an academic institution are primarily service based with the infrastructure being the onlytangible form of facility. All process between start (admissions) to the end (graduation) of the academicprograms are service based and dynamic. Several inherent variables and sub processes form a part of theseprocesses. With the growing gamut of influencing factors it is imperative to gain a holistic view of theacademia through the perspectives of student satisfaction. The affecting variables are mostly inter-dependent and impact each other strongly/weakly and positively/negatively with a direct/indirect impact on cost of quality.Such interdependences make the system complex thereby warranting the need for a systems approach inunderstanding the dynamics of the variables among themselves and between the factors. The system dynamicsapproach helps investigate and model the complexities between the factors facilitating forward and backwardsloops at all levels of aggregation. A multifaceted model based on the inter-linkages between the factors is thekey development of this paper. The model developed in this study links the expenditure incurred in maintainingthe quality of the processes (that impact student satisfaction) within an institution to the returns oninvestment(for quality) that translate to market leadership through student numbers and industry recognition for student employment . This paper also provides the scope for a stock and flow model in terms of a future research." @default.
- W3214334333 created "2021-11-22" @default.
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- W3214334333 date "2016-01-01" @default.
- W3214334333 modified "2023-09-26" @default.
- W3214334333 title "The Eco System of Student Satisfaction: A Systems Dynamic Approach" @default.
- W3214334333 hasPublicationYear "2016" @default.
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