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• W346281325 abstract "Introduction Big fat liars! Sean thought angrily as he checked his mail. He was disgusted to find yet another solicitation from Smile Train. Ten months ago Sean had donated $50 to Smile Train, intrigued when the charity had promised that Make gift now and we'll never ask for another donation again. Sean, like most individuals, had limited funds available, so he tried to do the most good possible with the money he had for charity. Smile Train focused on treating children with cleft palates around the world. Sean realized that children with this disfiguring condition could have greatly improved lives by receiving corrective surgery and believed his donation would have value. Sean's donation had been made almost a year ago and he had received over a dozen mailings since then. Sean wondered whether his donation had actually benefitted the children. Where had his money gone? He was very frustrated and felt that the charity had betrayed his trust and not kept their word. Background Smile Train was founded in 1999 and based in New York City. The charity was formed with primary mission--to train local medical professionals to provide surgical repairs to poor patients suffering with a cleft lip and/or palate. In October 2012, Forbes listed Smile Train as number 73 in its list of'The 100 Largest U S. Charities' (The 100 Largest, 2012). To date, Smile Train had helped fund more than 930,000 surgeries in 87 developing countries (SmileTrain.org, 2013). Smile Train relied on local doctors to provide 100% free care to patients. In addition, the charity also worked with partner hospitals to assist in education and training opportunities. Smile Train had over 1,100 partner hospitals and 2,300 partner surgeons representing the world's poorest nations. Through these partnerships, Smile Train was able to provide more than 125,000 free surgeries for children in 2013. Smile Train started with China and India (with over half a million total surgeries performed in these two countries to date), then expanded into Africa. The charity also helped to create the Pan African Congress on Cleft Lip and Palate as well as sponsoring symposiums to focus on the need for improved anesthesia and post-operative care. Smile Train had not limited partnerships solely to hospitals and physicians. To improve health care safety and quality at its partner hospitals, Smile Train had partnered with organizations such as the World Health Organization, Lifebox, and the World Federation of Societies of Anesthesiologists. In addition, corporate partnerships with companies such as Estee Lauder, Mars Retail Group, FedEx and Dubai Duty Free helped raise both money and awareness. In 2009, Smile Train received positive publicity for sponsoring a documentary entitled Smile Pinki, which won the 2008 Oscar for Best Documentary (Short Subject). The story portrayed a poor girl from rural India and how a free surgery from Smile Train had life-changing effects for her. The Smile Train website offered free copies of this documentary film upon request. In other efforts to promote the mission of the organization, a number of celebrities and leaders pledged varying forms of support for Smile Train. The list included such well-known individuals as Christie Brinkley, George H. W. Bush, Dean Cain, Stephen Colbert, Walter Cronkite, Howie Mandel, Reba McEntire, Bette Midler, General Colin Powell, and Hilary Swank (SmileTrain.org, 2013). The Smile Train press kit cited a quote from New York Times Magazine that Smile Train was one of the most productive charities, dollar for deed, in the world (Dubner & Levitt, 2008). Smile Train used this quote heavily in many of its promotional appeals. Controversy Smile Train had come under some criticism in recent years. Although the Better Business Bureau (BBB) listed Smile Train as an accredited charity that met all 20 standards for charity accountability, multiple complaints had been made against the organization in the last 36 months. …" @default.
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• W346281325 date "2014-01-01" @default.
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• W346281325 title "Smile Train Donors Not Smiling" @default.
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