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• W376827 abstract "The 2001 Institute of Medicine’s (I.O.M.) landmark report, Crossing the Quality Chasm: A New Health System for the 21 Century observes that, “[though] medical science and technology have advanced at a rapid pace,...the health care delivery system has floundered in its ability to provide consistently high-quality care” (I.O.M. 2001). The report recommended six quality aims for a twenty-first century health care system; one of them being patient-centered care. It explains patient-centered care as “providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions” (I.O.M. 2001). This research is aimed at directly addressing this I.O.M. recommendation and seeks to understand quality care in the context of the I.O.M. guideline which clearly states that to achieve quality “the patient is the source of control of interactions” with the provider system. The objectives of this project are: (i) to gain a deeper and clearer understanding of the ways patients as customers of an outpatient clinic evaluate health care providers, and (ii) to determine if varying definitions of service quality exist with in a clinic containing a complex constituency. The project site chosen was the set of outpatient clinics at USF" @default.
• W376827 created "2016-06-24" @default.
• W376827 creator A5044840514 @default.
• W376827 date "2007-01-01" @default.
• W376827 modified "2023-09-24" @default.
• W376827 title "Defining service quality in an outpatient clinic with complex constituency" @default.
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• W376827 hasPublicationYear "2007" @default.
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