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- W39093598 abstract "Most U.S. airports are outsourcing at least some services or functions. This article examines airport outsourcing levels by type of service and size of airport. Findings from an airport survey indicate that concession management and custodial services are the most common services to outsource. Outsourcing is more common in large airports, but smaller airports tend to outsource more specialized services such as legal and accounting. The growth rate of outsourcing has been fairly stable over the last seven years, although the events of September 11, 2001, have accelerated the outsource trend at airports. Discussions with airport directors suggest that outsourcing is used mostly to achieve predictable reductions in the costs of non-core activities and to obtain on-demand specialists and lower-level support personnel. Outsourcing works best when it is part of a long-term strategic plan. Good contract management is an essential part of outsourcing. Recommendations are provided on setting the monitoring and enforcement procedures for outsourced services, especially for performance-based contracts." @default.
- W39093598 created "2016-06-24" @default.
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- W39093598 date "2004-05-01" @default.
- W39093598 modified "2023-09-26" @default.
- W39093598 title "OUTSOURCING AND AIRPORT SERVICES" @default.
- W39093598 hasPublicationYear "2004" @default.
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