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• W406792146 abstract "Past research shows that there is an association between superior-subordinatecommunication with relationship quality, work stress and communication satisfaction.However, studies that are related to relationship quality and work stress are mostly done in Western countries and less carried out in Malaysia. Apart from that, several issuesrelated to demographic aspect such as gender was not addressed in the previous studies. This study intended to examine the relationship between the superior-subordinate communication, relationship quality, work stress, and communication satisfaction as moderator in the relationship between these variables in the Prisons Department of Malaysia. In addition, this study aimed to identify the differences between variables based on demographic factors. This study employed the quantitative methodology and the data was collected through the distribution of questionnaires. A total of 447 respondents from eight correctional institutions comprising officers to the rank of Prison Superintendents to Prison Warders were selected using stratified random samplingtechnique. Statistical analysis techniques such as Pearson Product-Moment Correlation Coefficient (r), t-test, Analysis of Variance (ANOVA) and Structural Equation Modelling(SEM) were used to test the hypotheses. The results showed positive and significantrelationship between superior-subordinate communication, relationship quality andcommunication satisfaction. The study also revealed that there was no relationshipbetween superior-subordinate communication, relationship quality, communicationsatisfaction and work stress. Furthermore, there are differences in superior-subordinatecommunication, the relationship quality, work stress and communication satisfactionaccording to demographic criteria. Some implications and recommendations based on thefindings of the study were presented in an effort to improve the superior-subordinatecommunication in the Prisons Department of Malaysia. For instance, to increase thesupervisory communication activities through officers’ openness and recommendations for further research to make comparison between uniformed and non-uniformed organization." @default.
• W406792146 created "2016-06-24" @default.
• W406792146 creator A5010745732 @default.
• W406792146 date "2014-01-01" @default.
• W406792146 modified "2023-09-27" @default.
• W406792146 title "Hubungan antara komunikasi pegawai-subordinat dan kualiti jalinan hubungan serta tekanan kerja di Jabatan Penjara Malaysia" @default.
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