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- W41006915 abstract "Quality function deployment (QFD) is a planning and communication tool used widely by manufacturing industries to translate customer needs into appropriate technical requirements for product development and manufacture. QFD provides a forum within which the often disparate functional activities of a company -- marketing, engineering, manufacturing -- can work closely together toward both customer-focused and technical aims. This report provides guidance in applying QFD to demand-side management (DSM) program design and implementation. The single most salient feature of QFD, in fact its primary goal, is to incorporate the voice of the customer'' (in QFD parlance) into the design process. QFD always begins with customer's needs (e.g., budgetary concerns, comfort, convenience, etc.). Information about these needs is then linked to the product and service characteristics upon which customers base purchase and utilization decisions (e.g., electricity price level and structure, supply reliability, equipment efficiency and quality, and installation effectiveness). The ways customer needs relate to product/service characteristics are delineated in what is called the House of Value.'' This particular depiction of QFD is based on a 1988 Harvard Business Review article entitled The House of Quality.''" @default.
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- W41006915 modified "2023-09-27" @default.
- W41006915 title "Delivering customer value: The application of quality function deployment to demand-side management" @default.
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