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- W4122114 abstract "This paper presents the results of a study of hotels that are certified forquality management to identify the reasons for seeking quality certification.The authors analyze whether internal or external drivers for seekingcertification have different impacts on benefits and the use of quality tools inthe hotel industry. The analysis groups hotels according to the importance oftheir internal reasons for certification, and uses cluster analysis to identifythe significant differences between groups of hotels. The findings for the 32hotels analysed show that hotels that pursued certification for internalreasons develop better quality tools and have increased levels of benefits." @default.
- W4122114 created "2016-06-24" @default.
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- W4122114 date "2013-04-01" @default.
- W4122114 modified "2023-09-22" @default.
- W4122114 title "Benefits of Quality Certification in Hotels: The impact of motives and the usage of quality tools" @default.
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