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- W415057200 abstract "Introduction. 1. Visual Tour of Cisco's TAC Web Site. 2. Assessing, Planning, Building, and Managing the TAC Web. 3. TAC Workflow and the TAC Case Open Tool. 4. TAC Web Mission, Vision, and Lessons Learned. 5. Site Architecture. 6. TAC Web Marketing. 7. Metrics. 8. Competitive Analysis. 9. Content Matched to Customer Needs. 10. User Interface Design. 11. User Communities. 12. TAC Web SMEs. 13. TAC Web Tools. 14. TAC Web Technical Writers." @default.
- W415057200 created "2016-06-24" @default.
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- W415057200 date "2002-08-01" @default.
- W415057200 modified "2023-09-27" @default.
- W415057200 title "E-Support: How Cisco Systems Saves Millions While Improving Customer Support" @default.
- W415057200 hasPublicationYear "2002" @default.
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