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- W4200367671 abstract "The intensification of public transport in urban areas due to increased mobility at the regional and state levels, discrepancies between urban areas with the same population and the lack of statistics related to the efficiency and quality of public transport services are the main factors of our work. It is necessary to draw boundaries between the quality of services and the performance indicators of the public transport system. The quality of services is the subjective result of many intangible variables. The quality of service can be approached from four sides: from the point of view of the passenger, the performance of the vehicle, the specialized passenger transportation company, and the Government. Accessibility, comfort and convenience-these are the main indicators that should be evaluated by the population as having high ratings for the good quality of urban transport services. The tool used to collect the data is the preference survey. Keywords: service quality, public transport, evaluation, efficiency, methods, passenger, survey" @default.
- W4200367671 created "2021-12-31" @default.
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- W4200367671 date "2021-09-01" @default.
- W4200367671 modified "2023-09-27" @default.
- W4200367671 title "Assessment of the quality of passenger service by urban transport" @default.
- W4200367671 doi "https://doi.org/10.36652/1684-1298-2021-9-33-38" @default.
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