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- W4200403735 abstract "Measuring and evaluating user and other stakeholder engagement with the library and its services is fraught with difficulties. Which indicators are appropriate and worthwhile? What levels of performance against these would be considered good? If measuring external engagement should you also measure employee engagement with the library purpose, its services and users? Having engaged users but disengaged staff is unlikely to provide the environment where the library service fulfils its engagement ambitions." @default.
- W4200403735 created "2021-12-31" @default.
- W4200403735 date "2021-10-15" @default.
- W4200403735 modified "2023-09-26" @default.
- W4200403735 title "Evaluating the response to engagement activity" @default.
- W4200403735 doi "https://doi.org/10.29085/9781783303854.012" @default.
- W4200403735 hasPublicationYear "2021" @default.
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