Matches in SemOpenAlex for { <https://semopenalex.org/work/W4200470321> ?p ?o ?g. }
- W4200470321 endingPage "231" @default.
- W4200470321 startingPage "220" @default.
- W4200470321 abstract "Customer participation offers significant opportunities for B2B suppliers in contexts where parties interact over an extended period of time. However, a growing body of research highlights concerns about the darker side of customer participation. Integrating literature on the dark side, reactance theory, and social exchange, this research contends that suppliers aim to preserve their autonomy. The authors forward a conceptual framework examining the effects of customer participation on two types of supplier commitment. A survey of 105 managers of business and industrial projects suggests that customer participation reduces suppliers’ affective and calculative commitment. Furthermore, relationship performance positively moderates the negative effect of customer participation on calculative commitment thereby alleviating the detrimental effects of customer participation. The present research advances the literature by highlighting the potential of relational approaches in lightening the dark side of customer participation and mitigating its possible detrimental effects." @default.
- W4200470321 created "2021-12-31" @default.
- W4200470321 creator A5062179604 @default.
- W4200470321 creator A5072413588 @default.
- W4200470321 creator A5089483616 @default.
- W4200470321 date "2022-02-01" @default.
- W4200470321 modified "2023-10-16" @default.
- W4200470321 title "Lightening the dark side of customer participation – The mitigating role of relationship performance in business-to-business project contexts" @default.
- W4200470321 cites W1502198244 @default.
- W4200470321 cites W1516485291 @default.
- W4200470321 cites W1579809213 @default.
- W4200470321 cites W1974491633 @default.
- W4200470321 cites W1979422830 @default.
- W4200470321 cites W1979855614 @default.
- W4200470321 cites W1996547133 @default.
- W4200470321 cites W1998490654 @default.
- W4200470321 cites W2000252620 @default.
- W4200470321 cites W2000596557 @default.
- W4200470321 cites W2007851141 @default.
- W4200470321 cites W2008519080 @default.
- W4200470321 cites W2012118635 @default.
- W4200470321 cites W2018713904 @default.
- W4200470321 cites W2020927040 @default.
- W4200470321 cites W2023550987 @default.
- W4200470321 cites W2032365354 @default.
- W4200470321 cites W2034210854 @default.
- W4200470321 cites W2035381613 @default.
- W4200470321 cites W2037784449 @default.
- W4200470321 cites W2041090984 @default.
- W4200470321 cites W2041571857 @default.
- W4200470321 cites W2056984236 @default.
- W4200470321 cites W2058800714 @default.
- W4200470321 cites W2059944908 @default.
- W4200470321 cites W2060179528 @default.
- W4200470321 cites W2062215509 @default.
- W4200470321 cites W2062915642 @default.
- W4200470321 cites W2067557303 @default.
- W4200470321 cites W2068367320 @default.
- W4200470321 cites W2078496076 @default.
- W4200470321 cites W2079051770 @default.
- W4200470321 cites W2079585773 @default.
- W4200470321 cites W2084567880 @default.
- W4200470321 cites W2089273850 @default.
- W4200470321 cites W2098148888 @default.
- W4200470321 cites W2102449345 @default.
- W4200470321 cites W2109479156 @default.
- W4200470321 cites W2110134801 @default.
- W4200470321 cites W2110612952 @default.
- W4200470321 cites W2116808919 @default.
- W4200470321 cites W2123473732 @default.
- W4200470321 cites W2126981385 @default.
- W4200470321 cites W2130091537 @default.
- W4200470321 cites W2130660952 @default.
- W4200470321 cites W2144673040 @default.
- W4200470321 cites W2148301771 @default.
- W4200470321 cites W2150238850 @default.
- W4200470321 cites W2158517811 @default.
- W4200470321 cites W2160807498 @default.
- W4200470321 cites W2161928604 @default.
- W4200470321 cites W2162437324 @default.
- W4200470321 cites W2167165809 @default.
- W4200470321 cites W2169186090 @default.
- W4200470321 cites W2172015263 @default.
- W4200470321 cites W2264839095 @default.
- W4200470321 cites W2313992398 @default.
- W4200470321 cites W2326083215 @default.
- W4200470321 cites W2332516271 @default.
- W4200470321 cites W2416556531 @default.
- W4200470321 cites W2443567239 @default.
- W4200470321 cites W2475787548 @default.
- W4200470321 cites W2567220322 @default.
- W4200470321 cites W2604594381 @default.
- W4200470321 cites W2734833962 @default.
- W4200470321 cites W2761563021 @default.
- W4200470321 cites W2809752211 @default.
- W4200470321 cites W2899132321 @default.
- W4200470321 cites W2899176752 @default.
- W4200470321 cites W2906334296 @default.
- W4200470321 cites W2913613255 @default.
- W4200470321 cites W2914533760 @default.
- W4200470321 cites W2934927542 @default.
- W4200470321 cites W2971052562 @default.
- W4200470321 cites W2991357025 @default.
- W4200470321 cites W2994789638 @default.
- W4200470321 cites W3022339544 @default.
- W4200470321 cites W3023008627 @default.
- W4200470321 cites W3045240757 @default.
- W4200470321 cites W3123231910 @default.
- W4200470321 cites W3123317243 @default.
- W4200470321 cites W3124779385 @default.
- W4200470321 cites W3151934871 @default.
- W4200470321 cites W4230348989 @default.
- W4200470321 cites W4230637740 @default.
- W4200470321 cites W4232635997 @default.
- W4200470321 cites W4234170635 @default.
- W4200470321 cites W4235459023 @default.
- W4200470321 cites W4236330278 @default.
- W4200470321 cites W4238485280 @default.