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• W4200583659 abstract "<sec> <title>BACKGROUND</title> Online stepped care mental health platform is a one-stop solution that integrates psychoeducation and other well-being promotional tools for mental health promotion and illness prevention and evidence-based low-intensity psychological interventions for treatment of people with anxiety and depressive symptoms. Rather than being strictly symptom-based, feedback from stakeholders is necessary for services to be person-centered and recovery-oriented. Thus, understanding from the perspectives of users and service providers is needed to fine-tune both the design and content of the services for enhanced service personalization and personal recovery. </sec> <sec> <title>OBJECTIVE</title> This is a qualitative study that evaluates the Jockey Club “TourHeart” stepped care mental health platform with both online and offline services targeting adults along the mental health spectrum based on the two-continua model of mental health and mental illness. This study incorporates perspectives from both service users and providers who administered the platform and provided coaching services. Offline services, design of the online platform, user experience, and views about the contents were explored using semi-structured interviews. </sec> <sec> <title>METHODS</title> The interview questions were designed based on the RE-AIM framework. A total of 37 service users and 22 service providers took part in the study. Analysis followed a hybrid thematic analysis to identify salient aspects of users and providers’ experience and views of the platform. </sec> <sec> <title>RESULTS</title> Three broad themes (namely, quality of the platform, drivers for platform usage, and coaching services) emerged from the interview data to illustrate the users’ views and experiences with the online platform. The platform’s general aesthetics, operations, and contents were all found to be critical features as well as drivers for continued usage. Coaching services were indispensable while participants preferred the autonomy and anonymity associated with online mental health services. </sec> <sec> <title>CONCLUSIONS</title> This study confirms existing design standards and recommendations and suggested that more rigorous user experience research and robust evaluation to be carried out in future adaptation of online stepped care services so that services can be more personalized and better promote personal recovery. </sec>" @default.
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• W4200583659 date "2021-11-18" @default.
• W4200583659 modified "2023-09-26" @default.
• W4200583659 title "Online Stepped Care Mental Health System (TourHeart): A Qualitative Evaluation from Multiple Stakeholders’ Perspectives (Preprint)" @default.
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• W4200583659 doi "https://doi.org/10.2196/preprints.35057" @default.
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