Matches in SemOpenAlex for { <https://semopenalex.org/work/W4200618217> ?p ?o ?g. }
- W4200618217 endingPage "1718" @default.
- W4200618217 startingPage "1698" @default.
- W4200618217 abstract "Abstract Recent years have seen robust growth in online medical consultation platforms. These platforms allow patients to access various healthcare services provided by doctors (e.g., health assessment, diagnosis, consultation, and supervision). In China, many such platforms allow patients to give small monetary gifts to doctors as an expression of gratitude. The implicit assumption is that expensive gifts influence doctors' medical service and generate conflicts of interest but small gifts do not. However, there is little empirical evidence to support this assumption. In order to fill this gap in the literature, our study investigates whether small gifts from patients impact the quality of service provided to the gift‐givers (i.e., direct effect) and the nongivers (i.e., spillover effect). We examine three aspects of online medical service quality: (i) patient wait time, (ii) the amount of information in doctors' responses, and (iii) the degree of emotional support in doctors' responses. We find that despite the gifts' negligible monetary value, doctors who receive gifts do reciprocate to the gift‐givers by providing them with more timely responses and greater emotional support. Furthermore, after receiving the small gifts, doctors may be slower in responding to nongivers and offer them less emotional support. We also investigate whether these effects (both direct and spillover effects) vary with doctors' backgrounds, including their professional experience and geographic location. Our findings have both theoretical and practical implications for patients, online medical consultation platforms, and healthcare policy makers." @default.
- W4200618217 created "2021-12-31" @default.
- W4200618217 creator A5011171941 @default.
- W4200618217 creator A5020635939 @default.
- W4200618217 creator A5045771243 @default.
- W4200618217 creator A5086014664 @default.
- W4200618217 creator A5086882862 @default.
- W4200618217 date "2022-02-02" @default.
- W4200618217 modified "2023-10-15" @default.
- W4200618217 title "Quid pro quo in online medical consultation? Investigating the effects of small monetary gifts from patients" @default.
- W4200618217 cites W1522922306 @default.
- W4200618217 cites W1531424399 @default.
- W4200618217 cites W1866969527 @default.
- W4200618217 cites W1969776198 @default.
- W4200618217 cites W1972156305 @default.
- W4200618217 cites W1977436202 @default.
- W4200618217 cites W1978081277 @default.
- W4200618217 cites W1978451972 @default.
- W4200618217 cites W1984671607 @default.
- W4200618217 cites W1985427999 @default.
- W4200618217 cites W1988198833 @default.
- W4200618217 cites W2006580737 @default.
- W4200618217 cites W2035623125 @default.
- W4200618217 cites W2036007550 @default.
- W4200618217 cites W2043583987 @default.
- W4200618217 cites W2044616634 @default.
- W4200618217 cites W2046113170 @default.
- W4200618217 cites W2050215299 @default.
- W4200618217 cites W2064900668 @default.
- W4200618217 cites W2093114080 @default.
- W4200618217 cites W2106460940 @default.
- W4200618217 cites W2115002915 @default.
- W4200618217 cites W2119453837 @default.
- W4200618217 cites W2128416715 @default.
- W4200618217 cites W2134246329 @default.
- W4200618217 cites W2142026842 @default.
- W4200618217 cites W2143258383 @default.
- W4200618217 cites W2145397083 @default.
- W4200618217 cites W2146868725 @default.
- W4200618217 cites W2153339042 @default.
- W4200618217 cites W2168422125 @default.
- W4200618217 cites W2180140728 @default.
- W4200618217 cites W2225214933 @default.
- W4200618217 cites W2280490219 @default.
- W4200618217 cites W2317235916 @default.
- W4200618217 cites W2346962556 @default.
- W4200618217 cites W2533460534 @default.
- W4200618217 cites W2550194985 @default.
- W4200618217 cites W2592149343 @default.
- W4200618217 cites W2605470006 @default.
- W4200618217 cites W2620508377 @default.
- W4200618217 cites W2735130345 @default.
- W4200618217 cites W2742176157 @default.
- W4200618217 cites W2750524940 @default.
- W4200618217 cites W2753182351 @default.
- W4200618217 cites W2755868536 @default.
- W4200618217 cites W2770560398 @default.
- W4200618217 cites W2771002885 @default.
- W4200618217 cites W2785126133 @default.
- W4200618217 cites W2791128580 @default.
- W4200618217 cites W2810970441 @default.
- W4200618217 cites W2884637721 @default.
- W4200618217 cites W2897508387 @default.
- W4200618217 cites W2901389056 @default.
- W4200618217 cites W2901777270 @default.
- W4200618217 cites W2905014933 @default.
- W4200618217 cites W2927162690 @default.
- W4200618217 cites W2939151727 @default.
- W4200618217 cites W2943979936 @default.
- W4200618217 cites W2955322970 @default.
- W4200618217 cites W2982190075 @default.
- W4200618217 cites W3016461365 @default.
- W4200618217 cites W3022777784 @default.
- W4200618217 cites W3121903471 @default.
- W4200618217 cites W3122693449 @default.
- W4200618217 cites W3123108177 @default.
- W4200618217 cites W3123200913 @default.
- W4200618217 cites W3123724719 @default.
- W4200618217 cites W3123782721 @default.
- W4200618217 cites W3124658416 @default.
- W4200618217 cites W3125145917 @default.
- W4200618217 cites W3125558073 @default.
- W4200618217 cites W3126026334 @default.
- W4200618217 cites W2995163430 @default.
- W4200618217 doi "https://doi.org/10.1111/poms.13639" @default.
- W4200618217 hasPublicationYear "2022" @default.
- W4200618217 type Work @default.
- W4200618217 citedByCount "9" @default.
- W4200618217 countsByYear W42006182172022 @default.
- W4200618217 countsByYear W42006182172023 @default.
- W4200618217 crossrefType "journal-article" @default.
- W4200618217 hasAuthorship W4200618217A5011171941 @default.
- W4200618217 hasAuthorship W4200618217A5020635939 @default.
- W4200618217 hasAuthorship W4200618217A5045771243 @default.
- W4200618217 hasAuthorship W4200618217A5086014664 @default.
- W4200618217 hasAuthorship W4200618217A5086882862 @default.
- W4200618217 hasConcept C10138342 @default.
- W4200618217 hasConcept C111472728 @default.