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- W420161118 abstract "Table of Contents About the authors Acknowledgements Introduction: Inside Living Service Part 1: Mind 'Kokoro' Chapter 1 Developing a Living Service Culture Chapter 2 Changing the Game Part 2: Body 'Karada' Chapter 3 Engaging with Customers Chapter 4 Accelerating Customers' Opportunities Chapter 5 Delivering Great Service Chapter 6 Co-creating the Future Part 3: Soul 'Tamashii' Chapter 7: Maximizing Collective Energy Epilogue: Sustaining Service Appendix: Your Living Service Agenda Notes Index" @default.
- W420161118 created "2016-06-24" @default.
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- W420161118 date "2009-01-24" @default.
- W420161118 modified "2023-09-24" @default.
- W420161118 title "Living Service: How to deliver the service of the future today" @default.
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