Matches in SemOpenAlex for { <https://semopenalex.org/work/W4205122861> ?p ?o ?g. }
Showing items 1 to 74 of
74
with 100 items per page.
- W4205122861 endingPage "59" @default.
- W4205122861 startingPage "54" @default.
- W4205122861 abstract "Organisations gunning for survival must adopt or adjust their strategies in order to respond to these changes. Business Process Re-engineering (BPR) has become inevitable due to its being considered as one of the measures taken to address and adapt to the changes in the business world. Information and communication technology has been identified as one of the enablers of BPR hence this study sought to analyse the role of IT in BPR implementation to improve customer satisfaction in the banking sector. This study was guided by a pragmatic research paradigm which underpinned the study. The mixed method approach was utilised whilst a cross-sectional survey was adopted to collect data from 76 respondents. IBM statistical packsge for Social Sciences version 2.2 was used to process data. The results revealed that IT played a major role in BPR successful implementation. The study concluded that it would be impossible to implement BPR without IT. The study recommended that banking institutions should continue re-engineering their processes so as to remain relevant in the ever changing technological innovations. Training was recommended for employees on latest banking systems." @default.
- W4205122861 created "2022-01-25" @default.
- W4205122861 creator A5024432865 @default.
- W4205122861 creator A5035993061 @default.
- W4205122861 date "2022-01-01" @default.
- W4205122861 modified "2023-10-16" @default.
- W4205122861 title "The Role of information technology in business process re-engineering to improve customer satisfaction: A case of the banking sector in Bulawayo." @default.
- W4205122861 cites W1736209534 @default.
- W4205122861 cites W2044490845 @default.
- W4205122861 cites W2981319302 @default.
- W4205122861 cites W3124536214 @default.
- W4205122861 cites W4299959099 @default.
- W4205122861 doi "https://doi.org/10.31580/ijer.v4i3.2043" @default.
- W4205122861 hasPublicationYear "2022" @default.
- W4205122861 type Work @default.
- W4205122861 citedByCount "0" @default.
- W4205122861 crossrefType "journal-article" @default.
- W4205122861 hasAuthorship W4205122861A5024432865 @default.
- W4205122861 hasAuthorship W4205122861A5035993061 @default.
- W4205122861 hasBestOaLocation W42051228611 @default.
- W4205122861 hasConcept C10138342 @default.
- W4205122861 hasConcept C111919701 @default.
- W4205122861 hasConcept C137335462 @default.
- W4205122861 hasConcept C144133560 @default.
- W4205122861 hasConcept C162853370 @default.
- W4205122861 hasConcept C171250308 @default.
- W4205122861 hasConcept C174998907 @default.
- W4205122861 hasConcept C182306322 @default.
- W4205122861 hasConcept C191511416 @default.
- W4205122861 hasConcept C192562407 @default.
- W4205122861 hasConcept C195094911 @default.
- W4205122861 hasConcept C29143872 @default.
- W4205122861 hasConcept C41008148 @default.
- W4205122861 hasConcept C56739046 @default.
- W4205122861 hasConcept C70388272 @default.
- W4205122861 hasConcept C85345410 @default.
- W4205122861 hasConcept C98045186 @default.
- W4205122861 hasConceptScore W4205122861C10138342 @default.
- W4205122861 hasConceptScore W4205122861C111919701 @default.
- W4205122861 hasConceptScore W4205122861C137335462 @default.
- W4205122861 hasConceptScore W4205122861C144133560 @default.
- W4205122861 hasConceptScore W4205122861C162853370 @default.
- W4205122861 hasConceptScore W4205122861C171250308 @default.
- W4205122861 hasConceptScore W4205122861C174998907 @default.
- W4205122861 hasConceptScore W4205122861C182306322 @default.
- W4205122861 hasConceptScore W4205122861C191511416 @default.
- W4205122861 hasConceptScore W4205122861C192562407 @default.
- W4205122861 hasConceptScore W4205122861C195094911 @default.
- W4205122861 hasConceptScore W4205122861C29143872 @default.
- W4205122861 hasConceptScore W4205122861C41008148 @default.
- W4205122861 hasConceptScore W4205122861C56739046 @default.
- W4205122861 hasConceptScore W4205122861C70388272 @default.
- W4205122861 hasConceptScore W4205122861C85345410 @default.
- W4205122861 hasConceptScore W4205122861C98045186 @default.
- W4205122861 hasIssue "3" @default.
- W4205122861 hasLocation W42051228611 @default.
- W4205122861 hasOpenAccess W4205122861 @default.
- W4205122861 hasPrimaryLocation W42051228611 @default.
- W4205122861 hasRelatedWork W1569023650 @default.
- W4205122861 hasRelatedWork W1987251479 @default.
- W4205122861 hasRelatedWork W2094738736 @default.
- W4205122861 hasRelatedWork W2121667536 @default.
- W4205122861 hasRelatedWork W2126468365 @default.
- W4205122861 hasRelatedWork W233779215 @default.
- W4205122861 hasRelatedWork W2751420876 @default.
- W4205122861 hasRelatedWork W36051550 @default.
- W4205122861 hasRelatedWork W2192956962 @default.
- W4205122861 hasRelatedWork W2988265340 @default.
- W4205122861 hasVolume "4" @default.
- W4205122861 isParatext "false" @default.
- W4205122861 isRetracted "false" @default.
- W4205122861 workType "article" @default.