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• W4210347207 abstract "In this study, we address the performance evaluation of a multi-model call center. We provide an in-depth statistical data analysis to understand the dynamics of waiting times, service times and arrivals. Afterwards, we present our methodology on how to better size and schedule the agents in order to maintain a better service quality, namely more efficient utilization of resources and shorter waiting times." @default.
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• W4210347207 date "2021-11-01" @default.
• W4210347207 modified "2023-10-02" @default.
• W4210347207 title "Performance Evaluation and Statistical Data Analysis of a Call Center for the Deaf Community" @default.
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• W4210347207 doi "https://doi.org/10.1109/aiccsa53542.2021.9686901" @default.
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