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- W4210362314 endingPage "1260" @default.
- W4210362314 startingPage "1239" @default.
- W4210362314 abstract "Abstract As domestic service robots become more prevalent and act autonomously, conflicts of interest between humans and robots become more likely. Hereby, the robot shall be able to negotiate with humans effectively and appropriately to fulfill its tasks. One promising approach could be the imitation of human conflict resolution behaviour and the use of persuasive requests. The presented study complements previous work by investigating combinations of assertive and polite request elements (appeal, showing benefit, command), which have been found to be effective in HRI. The conflict resolution strategies each contained two types of requests, the order of which was varied to either mimic or contradict human conflict resolution behaviour. The strategies were also adapted to the users’ compliance behaviour. If the participant complied after the first request, no second request was issued. In a virtual reality experiment ( $$N = 57$$ <mml:math xmlns:mml=http://www.w3.org/1998/Math/MathML><mml:mrow><mml:mi>N</mml:mi><mml:mo>=</mml:mo><mml:mn>57</mml:mn></mml:mrow></mml:math> ) with two trials, six different strategies were evaluated regarding user compliance, robot acceptance, trust, and fear and compared to a control condition featuring no request elements. The experiment featured a human-robot goal conflict scenario concerning household tasks at home. The results show that in trial 1, strategies reflecting human politeness and conflict resolution norms were more accepted, polite, and trustworthier than strategies entailing a command. No differences were found for trial 2. Overall, compliance rates were comparable to human-human-requests. Compliance rates did not differ between strategies. The contribution is twofold: presenting an experimental paradigm to investigate a human-robot conflict scenario and providing a first step to developing acceptable robot conflict resolution strategies based on human behaviour." @default.
- W4210362314 created "2022-02-08" @default.
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- W4210362314 creator A5059752330 @default.
- W4210362314 date "2022-02-02" @default.
- W4210362314 modified "2023-09-30" @default.
- W4210362314 title "Step Aside! VR-Based Evaluation of Adaptive Robot Conflict Resolution Strategies for Domestic Service Robots" @default.
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