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- W4212857545 abstract "This case presents the problems encountered at Oshkosh Truck’s IT Call Center and PC Services, relating to improving productivity and user satisfaction of the IT Department. The case presents the process of handling user problems, all the way from when it is received at the helpdesk until a technician resolves the issue at the user’s desk, how well the process works, and some problems associated with the process." @default.
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- W4212857545 date "2006-01-01" @default.
- W4212857545 modified "2023-09-27" @default.
- W4212857545 title "Improving PC Services at Oshkosh Truck Corporation" @default.
- W4212857545 doi "https://doi.org/10.4018/978-1-59904-411-8.ch022" @default.
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