Matches in SemOpenAlex for { <https://semopenalex.org/work/W4213039342> ?p ?o ?g. }
- W4213039342 endingPage "750" @default.
- W4213039342 startingPage "741" @default.
- W4213039342 abstract "• The Laos aviation market has become an important driver contributing to the country’s economic growth. • The implementation of the market reform policy has significantly improved the tourism and air transport infrastructures in Laos. • This study contributes to the existing knowledge by examining Laotian consumers air travel behaviour. • The finding of the study has identified that brand creditability, product uniqueness and loyalty program are the three top dimensions in shaping the level of service quality in Laos aviation market. The Laos aviation market has experienced rapid growth over the last decade and the industry has become an important driver contributing to the country’s economic growth. This study aims to examine the factors influencing airline service quality and customer satisfaction. A total of 400 questionnaires were distributed in the public area at departure and arrival level at Wattay International Airport to Laotian air travellers via convenience sampling. Empirical results from the structural equation modelling (SEM) reveal that there is a positive relationship between service quality, customer satisfaction and repurchase intention. It was identified that brand credibility, product uniqueness and loyalty program are the three top dimensions in shaping the level of service quality. Understanding the relative importance of service quality can help stakeholders in the Laos aviation industry to develop marketing strategies to increase air travel demand." @default.
- W4213039342 created "2022-02-24" @default.
- W4213039342 creator A5020663415 @default.
- W4213039342 creator A5037084131 @default.
- W4213039342 creator A5078470807 @default.
- W4213039342 date "2022-06-01" @default.
- W4213039342 modified "2023-10-04" @default.
- W4213039342 title "Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective" @default.
- W4213039342 cites W1529030346 @default.
- W4213039342 cites W1599944525 @default.
- W4213039342 cites W1970000807 @default.
- W4213039342 cites W1971154727 @default.
- W4213039342 cites W1973849164 @default.
- W4213039342 cites W1977012224 @default.
- W4213039342 cites W1980015880 @default.
- W4213039342 cites W1980467516 @default.
- W4213039342 cites W1992199877 @default.
- W4213039342 cites W1997071685 @default.
- W4213039342 cites W1998243764 @default.
- W4213039342 cites W2006687504 @default.
- W4213039342 cites W2008726527 @default.
- W4213039342 cites W2011230150 @default.
- W4213039342 cites W2014818400 @default.
- W4213039342 cites W2015751784 @default.
- W4213039342 cites W2015980393 @default.
- W4213039342 cites W2021608826 @default.
- W4213039342 cites W2021663695 @default.
- W4213039342 cites W2028033337 @default.
- W4213039342 cites W2028809046 @default.
- W4213039342 cites W2034395374 @default.
- W4213039342 cites W2039914723 @default.
- W4213039342 cites W2047861602 @default.
- W4213039342 cites W2054673647 @default.
- W4213039342 cites W2067933440 @default.
- W4213039342 cites W2071239602 @default.
- W4213039342 cites W2072149104 @default.
- W4213039342 cites W2073408464 @default.
- W4213039342 cites W2077632262 @default.
- W4213039342 cites W2085619909 @default.
- W4213039342 cites W2086067779 @default.
- W4213039342 cites W2093691360 @default.
- W4213039342 cites W2101241470 @default.
- W4213039342 cites W2113542303 @default.
- W4213039342 cites W2125826062 @default.
- W4213039342 cites W2131752029 @default.
- W4213039342 cites W2159306398 @default.
- W4213039342 cites W2159466611 @default.
- W4213039342 cites W2170185509 @default.
- W4213039342 cites W2171919779 @default.
- W4213039342 cites W2183877827 @default.
- W4213039342 cites W2185321046 @default.
- W4213039342 cites W2232783755 @default.
- W4213039342 cites W2481330723 @default.
- W4213039342 cites W2592159233 @default.
- W4213039342 cites W2623703952 @default.
- W4213039342 cites W2763354252 @default.
- W4213039342 cites W2764220063 @default.
- W4213039342 cites W2899460467 @default.
- W4213039342 cites W2946852630 @default.
- W4213039342 cites W3005521307 @default.
- W4213039342 cites W3124779385 @default.
- W4213039342 cites W4235678817 @default.
- W4213039342 cites W4238483310 @default.
- W4213039342 doi "https://doi.org/10.1016/j.cstp.2022.02.002" @default.
- W4213039342 hasPublicationYear "2022" @default.
- W4213039342 type Work @default.
- W4213039342 citedByCount "15" @default.
- W4213039342 countsByYear W42130393422022 @default.
- W4213039342 countsByYear W42130393422023 @default.
- W4213039342 crossrefType "journal-article" @default.
- W4213039342 hasAuthorship W4213039342A5020663415 @default.
- W4213039342 hasAuthorship W4213039342A5037084131 @default.
- W4213039342 hasAuthorship W4213039342A5078470807 @default.
- W4213039342 hasConcept C112698675 @default.
- W4213039342 hasConcept C12713177 @default.
- W4213039342 hasConcept C140781008 @default.
- W4213039342 hasConcept C144133560 @default.
- W4213039342 hasConcept C154945302 @default.
- W4213039342 hasConcept C162853370 @default.
- W4213039342 hasConcept C191511416 @default.
- W4213039342 hasConcept C2780378061 @default.
- W4213039342 hasConcept C41008148 @default.
- W4213039342 hasConceptScore W4213039342C112698675 @default.
- W4213039342 hasConceptScore W4213039342C12713177 @default.
- W4213039342 hasConceptScore W4213039342C140781008 @default.
- W4213039342 hasConceptScore W4213039342C144133560 @default.
- W4213039342 hasConceptScore W4213039342C154945302 @default.
- W4213039342 hasConceptScore W4213039342C162853370 @default.
- W4213039342 hasConceptScore W4213039342C191511416 @default.
- W4213039342 hasConceptScore W4213039342C2780378061 @default.
- W4213039342 hasConceptScore W4213039342C41008148 @default.
- W4213039342 hasIssue "2" @default.
- W4213039342 hasLocation W42130393421 @default.
- W4213039342 hasOpenAccess W4213039342 @default.
- W4213039342 hasPrimaryLocation W42130393421 @default.
- W4213039342 hasRelatedWork W1826177411 @default.
- W4213039342 hasRelatedWork W1983532449 @default.
- W4213039342 hasRelatedWork W2026237340 @default.