Matches in SemOpenAlex for { <https://semopenalex.org/work/W4220804074> ?p ?o ?g. }
Showing items 1 to 62 of
62
with 100 items per page.
- W4220804074 abstract "EMBL-EBI, Europe's biomolecular data hub, is a world leader in managing and analysing big data in biology and making it freely available to scientists worldwide. Research infrastructures (RI) like EMBL-EBI rely extensively on information technology (IT) services to conduct research and support the delivery of scientific services. These IT services are complex and diverse and IT service management (ITSM) has been shown in other domains to help to improve efficiency and productivity. ITSM is a collection of standards that help organisations develop a process-based approach for managing the full lifecycle of IT services, while keeping their users' needs at the forefront and promoting continuous improvement. However many organisations struggle with the design and implementation of an ITSM system as it involves the need for organisational change, and because the process approach can seem rigid and bureaucratic on the surface. This article aims to share the experience of the EMBL-EBI IT department in designing and implementing an ITSM system. ITSM implementation steps, benefits, challenges, opportunities, and practices are highlighted, critically analysed, and discussed." @default.
- W4220804074 created "2022-04-03" @default.
- W4220804074 creator A5033456755 @default.
- W4220804074 creator A5077563106 @default.
- W4220804074 date "2022-03-30" @default.
- W4220804074 modified "2023-09-24" @default.
- W4220804074 title "IT Service management system for EMBL’s European Bioinformatics Institute’s IT department" @default.
- W4220804074 doi "https://doi.org/10.31219/osf.io/9quxj" @default.
- W4220804074 hasPublicationYear "2022" @default.
- W4220804074 type Work @default.
- W4220804074 citedByCount "0" @default.
- W4220804074 crossrefType "posted-content" @default.
- W4220804074 hasAuthorship W4220804074A5033456755 @default.
- W4220804074 hasAuthorship W4220804074A5077563106 @default.
- W4220804074 hasBestOaLocation W42208040742 @default.
- W4220804074 hasConcept C110354214 @default.
- W4220804074 hasConcept C111919701 @default.
- W4220804074 hasConcept C119599485 @default.
- W4220804074 hasConcept C121017731 @default.
- W4220804074 hasConcept C127413603 @default.
- W4220804074 hasConcept C144133560 @default.
- W4220804074 hasConcept C162853370 @default.
- W4220804074 hasConcept C180198813 @default.
- W4220804074 hasConcept C195094911 @default.
- W4220804074 hasConcept C201359696 @default.
- W4220804074 hasConcept C2776664667 @default.
- W4220804074 hasConcept C2780378061 @default.
- W4220804074 hasConcept C41008148 @default.
- W4220804074 hasConcept C56739046 @default.
- W4220804074 hasConcept C98045186 @default.
- W4220804074 hasConceptScore W4220804074C110354214 @default.
- W4220804074 hasConceptScore W4220804074C111919701 @default.
- W4220804074 hasConceptScore W4220804074C119599485 @default.
- W4220804074 hasConceptScore W4220804074C121017731 @default.
- W4220804074 hasConceptScore W4220804074C127413603 @default.
- W4220804074 hasConceptScore W4220804074C144133560 @default.
- W4220804074 hasConceptScore W4220804074C162853370 @default.
- W4220804074 hasConceptScore W4220804074C180198813 @default.
- W4220804074 hasConceptScore W4220804074C195094911 @default.
- W4220804074 hasConceptScore W4220804074C201359696 @default.
- W4220804074 hasConceptScore W4220804074C2776664667 @default.
- W4220804074 hasConceptScore W4220804074C2780378061 @default.
- W4220804074 hasConceptScore W4220804074C41008148 @default.
- W4220804074 hasConceptScore W4220804074C56739046 @default.
- W4220804074 hasConceptScore W4220804074C98045186 @default.
- W4220804074 hasLocation W42208040741 @default.
- W4220804074 hasLocation W42208040742 @default.
- W4220804074 hasOpenAccess W4220804074 @default.
- W4220804074 hasPrimaryLocation W42208040741 @default.
- W4220804074 hasRelatedWork W1035526 @default.
- W4220804074 hasRelatedWork W13725861 @default.
- W4220804074 hasRelatedWork W15123846 @default.
- W4220804074 hasRelatedWork W1866168 @default.
- W4220804074 hasRelatedWork W1923110 @default.
- W4220804074 hasRelatedWork W2107828 @default.
- W4220804074 hasRelatedWork W3483188 @default.
- W4220804074 hasRelatedWork W4950909 @default.
- W4220804074 hasRelatedWork W5179314 @default.
- W4220804074 hasRelatedWork W187712 @default.
- W4220804074 isParatext "false" @default.
- W4220804074 isRetracted "false" @default.
- W4220804074 workType "article" @default.