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• W4220990186 startingPage "119" @default.
• W4220990186 abstract "Advances in technology and increasing business competition have caused many companies to revisit strategies in order to retain customers. Factors of satisfaction and loyalty are things that have always been the company's goal in obtaining growth. Therefore, understanding the factors that influence satisfaction and loyalty is important. This study was proposed to investigate the factors that can affect consumer satisfaction and loyalty to online application users in booking hotels. This research is a quantitative research using an explanatory research approach. The results show that the goodness of fit as a whole has met the feasibility of the model. Based on the results of the study, practically researchers can recommend the hospitality industry service platform to maintain the quality of Perceived Value and the application of Relational Quality to customers who directly come to the hotel by providing a respectful, empathetic, polite and mild attitude to help what customers need." @default.
• W4220990186 created "2022-04-03" @default.
• W4220990186 creator A5045429476 @default.
• W4220990186 creator A5046773665 @default.
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• W4220990186 date "2022-03-22" @default.
• W4220990186 modified "2023-09-26" @default.
• W4220990186 title "Determinant of customer satisfaction and loyalty in using online shopping applications" @default.
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• W4220990186 doi "https://doi.org/10.20525/ijrbs.v11i2.1609" @default.
• W4220990186 hasPublicationYear "2022" @default.
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