FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W4224109171> ?p ?o ?g. }

• W4224109171 endingPage "431" @default.
• W4224109171 startingPage "400" @default.
• W4224109171 abstract "Purpose This study investigates the role of personal resource (i.e. psychological empowerment) in reducing the negative impact of emotional exhaustion of frontline employees on their engagement. It also examines the moderating effects of ethical climate and transformational leadership in mitigating the negative influence of emotional exhaustion on engagement among frontline service employees (FLEs). Design/methodology/approach Data were collected from 671 frontline employees from financial services sector. Confirmatory factor analysis (CFA) and hierarchical regression analysis (HRA) were used to test the hypothesized relationships. Findings Results show that the impact of emotional exhaustion on employee engagement is greatly affected by psychological empowerment. Transformational leadership moderates the negative effects of emotional exhaustion on psychological empowerment, while ethical climate weakens the negative impact of emotional exhaustion on employee engagement. Practical implications Service firms need to provide enough autonomy to emotionally exhausted frontline employees so that they feel valued. The emotionally exhausted employees can be engaged if they are empowered to discharge their job most effectively and a climate is ensured which can keep them motivated toward accomplishing their targets. A fair and just treatment shall boost their morale to perform better and to strengthen their staying intentions. Originality/value The novelty of our study lies in examining and fostering engagement among emotionally exhausted FLEs. It shows that job resources at the individual level (i.e. psychological empowerment), team level (i.e. transformational leadership) and organizational level (i.e. ethical climate) can help in encouraging work engagement among emotionally exhausted FLEs." @default.
• W4224109171 created "2022-04-19" @default.
• W4224109171 creator A5003086025 @default.
• W4224109171 creator A5048636156 @default.
• W4224109171 creator A5054601482 @default.
• W4224109171 date "2022-04-01" @default.
• W4224109171 modified "2023-10-15" @default.
• W4224109171 title "Fostering engagement among emotionally exhausted frontline employees in financial services sector" @default.
• W4224109171 cites W1675116265 @default.
• W4224109171 cites W1769784991 @default.
• W4224109171 cites W1806457792 @default.
• W4224109171 cites W1870622975 @default.
• W4224109171 cites W1895527388 @default.
• W4224109171 cites W1902610065 @default.
• W4224109171 cites W1909639450 @default.
• W4224109171 cites W1921445835 @default.
• W4224109171 cites W1964071957 @default.
• W4224109171 cites W1972107693 @default.
• W4224109171 cites W1976857470 @default.
• W4224109171 cites W1979401963 @default.
• W4224109171 cites W1982676269 @default.
• W4224109171 cites W1992633761 @default.
• W4224109171 cites W1998420020 @default.
• W4224109171 cites W2005157918 @default.
• W4224109171 cites W2006618051 @default.
• W4224109171 cites W2006875646 @default.
• W4224109171 cites W2009990982 @default.
• W4224109171 cites W2010348352 @default.
• W4224109171 cites W2010693883 @default.
• W4224109171 cites W2021301633 @default.
• W4224109171 cites W2022177477 @default.
• W4224109171 cites W2022282345 @default.
• W4224109171 cites W2030149026 @default.
• W4224109171 cites W2033771870 @default.
• W4224109171 cites W2034414600 @default.
• W4224109171 cites W2034951011 @default.
• W4224109171 cites W2038638838 @default.
• W4224109171 cites W2040943469 @default.
• W4224109171 cites W2041204043 @default.
• W4224109171 cites W2043433913 @default.
• W4224109171 cites W2047008475 @default.
• W4224109171 cites W2049998791 @default.
• W4224109171 cites W2054704484 @default.
• W4224109171 cites W2056089645 @default.
• W4224109171 cites W2056199105 @default.
• W4224109171 cites W2065299005 @default.
• W4224109171 cites W2066926974 @default.
• W4224109171 cites W2070958967 @default.
• W4224109171 cites W2071836896 @default.
• W4224109171 cites W2072273283 @default.
• W4224109171 cites W2078609091 @default.
• W4224109171 cites W2079433512 @default.
• W4224109171 cites W2086210110 @default.
• W4224109171 cites W2086935093 @default.
• W4224109171 cites W2093728403 @default.
• W4224109171 cites W2093904337 @default.
• W4224109171 cites W2094383137 @default.
• W4224109171 cites W2096077734 @default.
• W4224109171 cites W2106096361 @default.
• W4224109171 cites W2107309765 @default.
• W4224109171 cites W2108154693 @default.
• W4224109171 cites W2111778852 @default.
• W4224109171 cites W2113531783 @default.
• W4224109171 cites W2116602347 @default.
• W4224109171 cites W2119943767 @default.
• W4224109171 cites W2122517769 @default.
• W4224109171 cites W2122912498 @default.
• W4224109171 cites W2127625785 @default.
• W4224109171 cites W2130921887 @default.
• W4224109171 cites W2134729569 @default.
• W4224109171 cites W2135255056 @default.
• W4224109171 cites W2136506957 @default.
• W4224109171 cites W2137125422 @default.
• W4224109171 cites W2139686072 @default.
• W4224109171 cites W2141075879 @default.
• W4224109171 cites W2145126303 @default.
• W4224109171 cites W2147237909 @default.
• W4224109171 cites W2152928296 @default.
• W4224109171 cites W2156020547 @default.
• W4224109171 cites W2163822384 @default.
• W4224109171 cites W2164711014 @default.
• W4224109171 cites W2165520036 @default.
• W4224109171 cites W2167934668 @default.
• W4224109171 cites W2170144445 @default.
• W4224109171 cites W2172273046 @default.
• W4224109171 cites W2184943477 @default.
• W4224109171 cites W2261694546 @default.
• W4224109171 cites W2322432994 @default.
• W4224109171 cites W2346134056 @default.
• W4224109171 cites W2410529574 @default.
• W4224109171 cites W2414140820 @default.
• W4224109171 cites W2462570803 @default.
• W4224109171 cites W2517305942 @default.
• W4224109171 cites W2530409471 @default.
• W4224109171 cites W2560380401 @default.
• W4224109171 cites W2581321023 @default.
• W4224109171 cites W2589875554 @default.
• W4224109171 cites W2604594381 @default.

• next