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- W4224770686 abstract "Innovation has increasingly supported the way businesses across the globe operate; however, this phenomenon often increases uncertainty around supply chain disruptions and management. The COVID-19 pandemic clearly reveals the lack of resilience in the supply chain domain, and the business failures show the impact of disruptions may have on a global network scale as individual supply chain connections and nodes fail. This cascading failure also has an impact on service quality dimensions of a business. Service quality advances have profoundly changed the way service organizations and consumers interact. This impact can be observed across sectors and industries. Service quality has become a popular area of researchers and academic investigation and has become recognized as a key factor in differentiating service products and building competitive advantage. Any shortcoming of a lack in service quality is easily identified and is translated into negative reviews on social media through word-of-mouth and other channels." @default.
- W4224770686 created "2022-04-27" @default.
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- W4224770686 date "2022-04-15" @default.
- W4224770686 modified "2023-10-01" @default.
- W4224770686 title "Understanding the Service Quality Dimensions and Achieving Resilience in Service Retail" @default.
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- W4224770686 doi "https://doi.org/10.4018/978-1-7998-9506-0.ch008" @default.
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