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- W4226502228 endingPage "976" @default.
- W4226502228 startingPage "953" @default.
- W4226502228 abstract "This paper provides a conceptual and empirical framework for analyzing the role of users in innovation and performance at the firm level in the service sector. The theoretical model builds on the user innovation theory in services and proposes to distinguish between different modes and degrees of user participation that may perform differently. The empirical testing is based on a unique dataset from Finland. Results show that not all user engagement led to similar impacts: more active roles versus passive ones have a significant positive relationship with innovation output, but only specific combinations of user orientation and its intensity matter. Besides, no direct significant impacts from user orientation on productivity were found. As a managerial implication, service companies may approach users as co-innovation partners oriented to service quality and customer satisfaction rather than oriented to increase business efficiency." @default.
- W4226502228 created "2022-05-05" @default.
- W4226502228 creator A5017580219 @default.
- W4226502228 creator A5085281209 @default.
- W4226502228 date "2022-04-06" @default.
- W4226502228 modified "2023-10-16" @default.
- W4226502228 title "The uneven role of users in service innovation performance" @default.
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