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- W4230401116 abstract "This article reports on a qualitative study exploring: (1) strategies and behaviors of public library users during interaction with an on-line public access catalog; and (2) users' confidence in finding needed information on-line. Questionnaires, interviews, and observations were employed to gather data from 32 public library users. The results found search behaviors, confidence, and other feelings varied, based on three types of searches: unknown-item searches, area searches, and known-item searches. Term generation was the most important factor in unknown-item search strategies. Speed and convenience played a role in area searches, and simplicity characterized known-item searches. Of the three types, unknown-item searchers experienced the most frustration and doubt; known-item searchers the most disappointment; and area searchers the most confidence and contentment. Knowledge of these differences may prove helpful for librarians and interface designers." @default.
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- W4230401116 date "2000-01-01" @default.
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- W4230401116 title "Encounters with the OPAC: On-line searching in public libraries" @default.
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- W4230401116 doi "https://doi.org/10.1002/(sici)1097-4571(2000)51:8<757::aid-asi80>3.0.co;2-t" @default.
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