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- W4230796677 abstract "Taking as a starting point the useful abstraction that all jobs involve work on one of materials, information, or people, service work can be defined as work that involves working on people. The presence of the service recipient within the labor process is the central definitional element of service work. Service work in this sense involves intangibility, perishability (service work cannot be stored), variability (of service recipient expectations and actions), simultaneous production and consumption, and inseparability (of the service recipient from the service process). Writers have taken one or more of these aspects and drawn up subcategories of service work, for example, mass services, service shops, and professional services." @default.
- W4230796677 created "2022-05-11" @default.
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- W4230796677 date "2007-11-15" @default.
- W4230796677 modified "2023-10-12" @default.
- W4230796677 title "Service Work" @default.
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- W4230796677 doi "https://doi.org/10.1002/9781405165518.wbeoss314" @default.
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