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- W4231154890 abstract "This chapter addresses the reputation of public sector organizations and its significance for closing the gap between citizens and public sector organizations. The reputation of public sector organizations is different from that of business organizations, and this places restrictions on reputation management. The chapter discusses how public sector reputation is constructed over time. It provides some key insights into how reputation can be measured and how it can become a valuable intangible asset for public sector organizations. The many effects that digitalization has had on the public sector are both good and bad. The chapter explores the benefits of a good reputation. Reputation measurement is always dependent on the organizational goals, values, and mission, as measurement is about seeing if the set aims have been reached. The chapter also provides two examples of measuring reputation. It expresses that the value of organizational reputation as an intangible asset in the public sector." @default.
- W4231154890 created "2022-05-11" @default.
- W4231154890 date "2018-05-10" @default.
- W4231154890 modified "2023-09-24" @default.
- W4231154890 title "Reputation" @default.
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- W4231154890 doi "https://doi.org/10.1002/9781119135630.ch7" @default.
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