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- W4233141520 abstract "Successful services firms are those that innovate as a matter of competitive survival. They useinformation technology to support automated service options and 24-hour, 7-days-a-week availability. They respond to changes in demographic variables – such as increased disposable incomes, dual-careerfamilies, aging populations – with relevant new service offerings. They continually find ways to matchand exceed the services of their competitors. Any firm that has been in business for at least three years willhave introduced at least one successful service innovation to maintain or expand its market niche." @default.
- W4233141520 created "2022-05-12" @default.
- W4233141520 date "2001-11-30" @default.
- W4233141520 modified "2023-09-23" @default.
- W4233141520 title "Overview of services innovation worldwide" @default.
- W4233141520 doi "https://doi.org/10.18356/041370a9-en" @default.
- W4233141520 hasPublicationYear "2001" @default.
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