Matches in SemOpenAlex for { <https://semopenalex.org/work/W4238491616> ?p ?o ?g. }
Showing items 1 to 58 of
58
with 100 items per page.
- W4238491616 endingPage "1323" @default.
- W4238491616 startingPage "1298" @default.
- W4238491616 abstract "The global spending on outsourcing has exceeded one trillion U.S. dollars in 2000 and it is expected to reach much higher heights by 2010. Outsourcing represents a major opportunity for developing nations with different capacities and skills in the field of information and communication technology (ICT) coupled with communication, business, and marketing capacities of their human capital. Contact centers are one of the growing trends that can benefit from the opportunities enabled through outsourcing. Over the last decade, India, the Philippines, and Mexico took the lead in the contact center industry in the context of developing nations. Moreover, in the 1990s Egypt, through its massive efforts to position itself as one of the ICT hubs in the Middle East, had started its efforts to develop itself as a destination for offshore outsourcing as well as penetrating the global marketplace for contact centers. This case demonstrates the process of establishing Xceed, the pioneer contact center in Egypt serving a global community of customers and excelling to become one of the brand names of the industry worldwide." @default.
- W4238491616 created "2022-05-12" @default.
- W4238491616 creator A5029693138 @default.
- W4238491616 creator A5044154093 @default.
- W4238491616 date "2010-01-01" @default.
- W4238491616 modified "2023-10-18" @default.
- W4238491616 title "Xceed" @default.
- W4238491616 doi "https://doi.org/10.4018/978-1-60566-770-6.ch080" @default.
- W4238491616 hasPublicationYear "2010" @default.
- W4238491616 type Work @default.
- W4238491616 citedByCount "0" @default.
- W4238491616 crossrefType "book-chapter" @default.
- W4238491616 hasAuthorship W4238491616A5029693138 @default.
- W4238491616 hasAuthorship W4238491616A5044154093 @default.
- W4238491616 hasConcept C10138342 @default.
- W4238491616 hasConcept C144133560 @default.
- W4238491616 hasConcept C162853370 @default.
- W4238491616 hasConcept C166957645 @default.
- W4238491616 hasConcept C17744445 @default.
- W4238491616 hasConcept C198082294 @default.
- W4238491616 hasConcept C199539241 @default.
- W4238491616 hasConcept C205649164 @default.
- W4238491616 hasConcept C2778330380 @default.
- W4238491616 hasConcept C2779343474 @default.
- W4238491616 hasConcept C39302471 @default.
- W4238491616 hasConcept C46934059 @default.
- W4238491616 hasConcept C67363961 @default.
- W4238491616 hasConceptScore W4238491616C10138342 @default.
- W4238491616 hasConceptScore W4238491616C144133560 @default.
- W4238491616 hasConceptScore W4238491616C162853370 @default.
- W4238491616 hasConceptScore W4238491616C166957645 @default.
- W4238491616 hasConceptScore W4238491616C17744445 @default.
- W4238491616 hasConceptScore W4238491616C198082294 @default.
- W4238491616 hasConceptScore W4238491616C199539241 @default.
- W4238491616 hasConceptScore W4238491616C205649164 @default.
- W4238491616 hasConceptScore W4238491616C2778330380 @default.
- W4238491616 hasConceptScore W4238491616C2779343474 @default.
- W4238491616 hasConceptScore W4238491616C39302471 @default.
- W4238491616 hasConceptScore W4238491616C46934059 @default.
- W4238491616 hasConceptScore W4238491616C67363961 @default.
- W4238491616 hasLocation W42384916161 @default.
- W4238491616 hasOpenAccess W4238491616 @default.
- W4238491616 hasPrimaryLocation W42384916161 @default.
- W4238491616 hasRelatedWork W11879614 @default.
- W4238491616 hasRelatedWork W17374576 @default.
- W4238491616 hasRelatedWork W17455593 @default.
- W4238491616 hasRelatedWork W27976677 @default.
- W4238491616 hasRelatedWork W3493493 @default.
- W4238491616 hasRelatedWork W37707998 @default.
- W4238491616 hasRelatedWork W37805339 @default.
- W4238491616 hasRelatedWork W3983594 @default.
- W4238491616 hasRelatedWork W4298465 @default.
- W4238491616 hasRelatedWork W30428106 @default.
- W4238491616 isParatext "false" @default.
- W4238491616 isRetracted "false" @default.
- W4238491616 workType "book-chapter" @default.