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- W4241716793 abstract "This conclusion presents some closing thoughts on the concepts covered in the preceding chapters of this book. The book summarizes the understanding of intangible assets. Public sector communication should be able to provide a long-term picture of the organization and its functions to provide stakeholders with an understanding of the context and environment. The original idea of bureaucracy as a protector of citizens has been severely challenged by the new communication environment, and some have even said that there is an information war taking place, in which narratives and counternarratives clash. Media use is something that both public and private organizations must deal with. Communication is understood to be the only intervention to bridge the gap between expectations and service in real time. Expectation management is about listening to stakeholders and their needs before issues and problems emerge or escalate." @default.
- W4241716793 created "2022-05-12" @default.
- W4241716793 date "2018-05-10" @default.
- W4241716793 modified "2023-09-26" @default.
- W4241716793 title "Closing the Gaps" @default.
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- W4241716793 doi "https://doi.org/10.1002/9781119135630.ch13" @default.
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