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- W4244587720 abstract "Due to the immediate, real-time nature of social media dialogues, customers of social media sites expect very quick response times/efficient service that effectively solves their problems. This chapter elaborates on resolution time, which measures how quickly organizations respond to inquiries made via social media channels. Every firm has to determine a resolution time that is consistent with industry practice and, preferably, demonstrably better in case it wants to distinguish itself from competitors." @default.
- W4244587720 created "2022-05-12" @default.
- W4244587720 date "2012-01-02" @default.
- W4244587720 modified "2023-10-16" @default.
- W4244587720 title "Resolution Time" @default.
- W4244587720 doi "https://doi.org/10.1002/9781119199205.ch71" @default.
- W4244587720 hasPublicationYear "2012" @default.
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