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- W4246594359 abstract "The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) focuses on whether someone walking into the department would be able to identify a specific person's diagnosis on the basis of information on the tracking board. It is not necessary to eliminate the board itself to meet that requirement.1 The diagnosis/chief complaint, including easily identified abbreviations such as “abd pain,” should never be listed on a tracking board. However, internal codes or symbols are acceptable. A patient's first and last name, room number, attending physician, and caregiver can be listed on a tracking board without obtaining a patient's consent. Any patient-initiated concern can be honored by substituting a fake name (eg, John Doe instead of Harrison Ford). It is also acceptable to list if a patient is to have laboratory tests or radiographs, but not what the orders are.—Ann Kobs, MS, RN, President/CEO of Type 1 Solutions, Inc (www.type1solutions.com ), former Associate Director for the Department of Standards Interpretation Unit at the Joint Commission, Cape Coral, Fla, and Adjunct Faculty, University of Miami, Fla; E-mail: [email protected] We have a dedicated ED waiting area staff person called a “patient representative.” This person is stationed at a desk in the waiting room, along with an armed security officer who can provide assistance as needed. The patient representative role includes greeting visitors, giving directions, controlling visitor access, and providing updates to family members. The role is indispensable to the ED staff in helping to provide good care.—Brian Cesar, RN, Shift Supervisor, Emergency Center, Phoebe Putney Memorial Hospital, Albany, Ga; E-mail: [email protected]" @default.
- W4246594359 created "2022-05-12" @default.
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- W4246594359 date "2001-02-01" @default.
- W4246594359 modified "2023-09-26" @default.
- W4246594359 title "Cutting edge discussions of management, policy, and program issues in emergency care (CE)" @default.
- W4246594359 doi "https://doi.org/10.1067/men.2001.111151" @default.
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