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- W4247367055 abstract "This chapter is primarily concerned with how to create effective performance measurement systems that are valued and used every day by the people in the organisation. It discusses the design of performance measurement systems, that is the design of technical controls. The chapter examines how to design effective performance measurement systems that engage people in a conversation about the performance of the organisation. It explains how to design effective performance measurement reports that engage people in a conversation around performance. The chapter also illustrates one of the scorecards used by an engineering company in their engineer-to-order value stream. Visual war-rooms, cockpits or dashboards that integrate end-to-end performance information along the value stream provide a more constructive environment where performance information can be displayed, discussed and acted upon. Many organisations make use of visual management approaches but rarely are they integrated." @default.
- W4247367055 created "2022-05-12" @default.
- W4247367055 date "2015-08-08" @default.
- W4247367055 modified "2023-09-25" @default.
- W4247367055 title "Measuring Performance" @default.
- W4247367055 cites W2885747733 @default.
- W4247367055 doi "https://doi.org/10.1002/9781119166542.ch5" @default.
- W4247367055 hasPublicationYear "2015" @default.
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