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• W4248934905 abstract "Worldwide there is increasing interest in both academic and government sectors to evaluate the different impacts of electronic government (e-government) systems. A number of predictive, cause-effect, linearly and functionally oriented models of evaluation have been proposed and applied. The focus of these models is to identify and quantify costs and benefits derived from successful e-government systems implementation and adoption. However the inclusion of different stakeholders in e-government evaluation remains marginal and limited to input information for the above models. This paper criticises existing evaluation models in two particular aspects: 1) the uncritical identification and quantification of different evaluation elements (aspects, costs, benefits or impacts, people to be involved in evaluation); and 2) the lack of reflection in relation to how evaluation information is used in managerial decision making. Criticisms regarding these aspects are drawn with the help of systems thinking, a body of knowledge which includes theories, ideas and methodologies for complex problem solving and whose use could enable critical surface and review of evaluation stakeholders' concerns about e-government. Strategies to make e-government evaluation practice more inclusive and critical in relation to stakeholders' concerns in their evaluation context are proposed and discussed." @default.
• W4248934905 created "2022-05-12" @default.
• W4248934905 creator A5084349513 @default.
• W4248934905 date "2017-01-30" @default.
• W4248934905 modified "2023-10-16" @default.
• W4248934905 title "Systems Thinking to Improve E-Government Evaluation" @default.
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• W4248934905 doi "https://doi.org/10.4018/978-1-5225-1837-2.ch034" @default.
• W4248934905 hasPublicationYear "2017" @default.
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