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• W4249687169 abstract "This article describes the trend of personalization in electronic service delivery, with a special focus on municipal electronic service delivery in the Netherlands. Personalization of electronic services refers to the one-to-one citizen orientation using authentication, profiling and customization techniques. The percentage of Dutch municipalities offering services through personalized electronic counters has increased from 14% (2006) to 28% (2009). Using binary logistic regression analyses of 2008 survey data, it is concluded that personalization is positively associated with size of municipalities but not with e-government and policy innovation statements, nor with explicit political responsibility with respect to e-government development. Based on these findings, alternative explanations for the adoption and diffusion of personalized e-government services are suggested." @default.
• W4249687169 created "2022-05-12" @default.
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• W4249687169 date "2013-01-01" @default.
• W4249687169 modified "2023-09-23" @default.
• W4249687169 title "Diffusion of Personalized E-Government Services among Dutch Municipalities" @default.
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• W4249687169 doi "https://doi.org/10.4018/978-1-4666-2458-0.ch013" @default.
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